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Veterinary KPIs: Why you should “run annual blood work” on your business

9 min read | by Erin Kelser, DVM

Note: Dr. Erin Keiser co-wrote the following piece with her husband Stith Keiser. I knew I would be on the receiving end of a little (OK, a lot) of skepticism as a new grad....

9 min read | Erin Kelser, DVM

Data for your entire marketing journey: Q&A with a top veterinary marketing consultant

9 min read | by Kelly Baltzell

Successful veterinary marketing takes more than just a rusty old website from the ‘90s. Nowadays there are many sophisticated ways to market your veterinary practice and also...

9 min read | Kelly Baltzell

Topics

2018 highlights
AAHA
AAHA/VMG
account balance
accountability
across-the-board increase
ACT
action items
action plan
actionable data
active patient
active patient count
active patients
adapt
adaptable for success
adjustments
allies
American Veterinary Medical Association
analytical
animal health
announcement
antivirus
anxiety
app
appendix
apples-to-apples
appointment management
appointments
asking questions
assistant
authentic self
automated marketing
automatic shipments
automation
average client transaction
AVMA
awesome clients
balance
balancing act
basic
benchmark
benchmarks
beyond indigo
BHAG
BHAGs
birds
Blog
bond
bonding
bonding rate
bottom line
brave space certification
burnout
business growth
business intelligence
business reading
business resources
business safety
buying a veterinary practice
buying vs. building
canine patients
Carrying Staff Balances
case study
cash accounting
cat-friendly
catfishing
celebrate
challenges
change
change mamangement
charges
chart audit
chart of accounts
check in
checklist
clear communication
client acquisition
client behavior
client benefits
client communication
client deficit
client demand
client education
client engagement
client experience
client feedback
client interaction
client loyalty
client motivation
client perception
client relationship
client retention
client satisfaction
client service
client value
clients
CoA
coach
coaching
codes
coding
collecting data
communicate
communication
communication styles
community
commuters
compare
comparison
compassion
compassion fatigue
compensation
compensation crisis
competitive advantage
competitive wage
compliance
compliance tracker
confidence
consistency
consistent client experience
consultant
consumer behavior
consumption
consumption smoothing
contactless payment
content
content creation
convert phone shoppers
coping
core values
coronavirus
cost of pricing practices
count
coverage
COVID-19
covid19resource
cross-pollinate
cross-state
crowd behavior
culture
custom analytics
custom reporting
custom veterinary practice app
custom-app
customer experience
customer feedback
customer loyalty
customer relationships
customer reviews
customer rewards
customer service
customer service toolbox
customization
CVPM
cybersecurity
dashboards
data
data analysis
data analytics
data back up
data collection
data culture
data ecosystem
data entry
data governance
data normalization
data partners
data stewardship
decision-making
demand
demographics
dental
dental awareness
dental compliance
dental health
developing a wellness plan
developing wellness plans
difficult clients
dig into data
digital marketing
discounting habit
discounting veterinary fees
discounts
discover
Dr. Stacee Santi
drive purchases
DVM
earns versus turns
EBITDA
education
Effective Inventory Management
effective phone calls
Effective Staff Management
efficiency
email
email etiquette
email management
empathy
employee morale
employee retention
employee satisfaction
empower your team
empowerment
engage
engagement
engaging employees
equality
etiquette
evaluate phone data
evaluation
evolve
excellent practice leadership
existing patient
exotic
exotic pet vets
exotic pets
expiration
facebook
fear free
fear free pets
fecal exams
fecal testing
feedback
fibrosarcomas
finance
financial fitness
financial health
financial hygiene
fire a client
fish
flash sale
flexibility
flexible
flirting with fraud
FOMO
forward booking
foundation
fraud
fraud prevention
front desk
functional
future veterinary practice leadership
game of thrones
gameification
gathering information
ghosting
ghosting and catfishing
gingivostomatitis
goals
Google Business Profile
governance
gratitude
great leader
grooming staff
growth
growth planning
guideline
guidelines
happy staff
hiring
Home Delivery
home delivery program
honor
Hot Rocks
human resources
identity
improved communication
improving parasiticide compliance
in-house
inbox zero
incentivize
inclusion
increase compliance
increase revenue
insight
insights
inspire
integrate technology
integration
interview
intuitive
inventory
inventory costs
inventory trends
inventory waste
investigation
invoices per patient
IPP
job candidates
journey
june
Key Performance Indicators
KPI
Lapsing Clients
lapsing patient
lapsing patients
lapsing patients detail report
lead generation
leadership
Leadership Archetype
Leadership Archetypes
leadership development
leadership roles
letter of intent
LGBTQ+
licensing
limtations
loyalty
loyalty program
loyalty programs
LPR
making decisions
malware
management
management strategy
management technique
Management Tips
manager
managing inventory
managing millennials
managing with metrics
marginal earnings
marketing
marketing program
marketing tool
maximize potential
memorable client experience
mental health
mental well-being
mentoring program
metric measuring
metrics
Millennial Employees
millennial job interview
millennials
mindset
missing charges
mobile app
mobile apps
monthly
most popular blogs
National Pet Wellness Month
National Veterinary Technician Week
NAVC spark
network
new clients
new clients to your veterinary practice
new veterinary practice manager
new year
NFC
normalize
now what?
nurses
october
office management
old habits
on-boarding
onboarding
online
online community
online pharmacy
online protection
online reviews
online shopping
online store
open-book management
opportunity
optimize performance
organization
organization technique
outside the box
outstanding customer service
pandemic
PAR
parasiticide action report
parasiticide compliance
parasiticide inventory
parasiticides
parenting
passwords
patient care
patient experience
patients
patterns
pay
performance review call
performance reviews
periodontal
personal
personal development
personalities
pet dental health month
pet health
pet health data
pet insurance
pet owners
pet population
phase training
phish
PIMS
platform
PMS
positive culture
power struggle
practice analytics
practice app
practice culture
practice engagement
practice growth
practice health
practice information software
practice leadership
Practice Management
practice management software
practice manager
practice managers
Practice Overview Report
practice protection
practice standards
practice workflow
premium
preparation
prescription management
preventative care
prevention
pride
pride flag
pride month
PrideVMC
productive team
productivity
professional business coach
profit
profitability
profitibility
progress
promotion ideas
pronouns
pros and cons
protecting patients
protection
protocols
providers
PRPAP
purchases
purpose
rabbit hemmorrhagic disease
rainbow
re-engage
receptionist
recession
recruit
recruiting
recruiting assistance
recruitment
refills
reflect
relief veterinarians and techs
relocation
reminders
remote patient monitoring
reptiles
reputation
reschedule
resolution
resources
respect
responsibility
retain
retain employees
retain staff
retention
rethink
retriever
return on investment
returns on investment
revenue
revenue per unique patient
rewards
ROI
RPM
safety protocols
salary
ScriptRight
security management
self-awareness
self-care
self-discovery
selling a veterinary practice
shareable
sharing
small mammals
smartphone app
so what?
social media
social network
software
solving problems
SOP
spyware
staff
staff communication
staff development
staff engagement
staff loyalty
staff management
staff meetings
staff members
staff policies
staff positions
staff retention
staff turnover
staffing
staffing company
staffing ratio
staffing services
staffing shortage
Standard Operating Procedures
standardized
standards
state-by-state veterinary salary comparison
statistical model
statistics
stewardship
strategic increase
strategies
strategy
subscription
substitute
success
support
support staff
surveys
survival guide
take action
talkspace
targets
taxes
team
team buy-in
team management
team members
team up
team wellbeing
team wellness
teamwork
technician
technology
technology partners
technology product
telemedicine
temporary support
text-to-pay
the right information
the right KPIs
tips
tips and tricks
tool
toolkit
tools
tracking
tracking data
tracking feedback
tradeoff
training
training and resources
training staff members
transactions
treatment
trendlines
trends
UI
ultra
uncertainty
unique patients
unique ROI
user experience
user friendly
UX
vet tech
vet tech week
vet techs
Vet2Pet
veterinarian
veterinarian candidate
veterinarian shortage
veterinary
veterinary appointments
veterinary assistant
veterinary community
veterinary customer service
veterinary cybersecurity
veterinary data
veterinary experience
veterinary industry tracker
veterinary inventory
veterinary inventory waste
veterinary key performance indicators
veterinary KPIs
veterinary management
veterinary medicine
veterinary mentoring
veterinary nurse
veterinary patient compliance
veterinary patients
veterinary pharmacy
veterinary phone shoppers
veterinary practic
veterinary practice
veterinary practice advice
veterinary practice challenges
veterinary practice management software reports
veterinary practice needs an online pharmacy
veterinary practice ownership
veterinary practice pricing
veterinary practice reporting
veterinary practice wellness plan
veterinary pricing practices
veterinary receptionist
veterinary relief
veterinary relief staffing company
veterinary revenue
veterinary revenue model
veterinary salary
veterinary service
veterinary staff
veterinary staffing ratio
veterinary technician
veterinary technicians
veterinary-curbside-care
VetPartners
vetsource
Vetsource companies
vetsuccess report
VIP
visits per year
VMG
wages
waitlist
wearables
welcoming
well-being
wellness
what?
work/life balance
workforce crisis
workload
workplace communication
workplace culture
workplace safety

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