The pet industry is booming in the United States and pet owners are spending more than ever. This translates into an amazing opportunity for veterinary practitioners looking to...
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Customer Service
11 min read |
Facebook and your veterinary practice: How to engage with your clients online
According to Statista, Facebook is the most popular social network worldwide, with roughly 2.85 billion monthly active users. And while your veterinary practice may only...
9 min read |
Millennial client confession: 6 things I wish my veterinary practice knew
Millennials, aka those born between 1981 and 1996, are currently the largest generation in America. When it comes to attracting and retaining millennial clients, this often...
12 min read |
Why every impression really matters. The high stakes to not providing good customer service
First impressions are everything. They certainly matter when the stakes are high, like a job interview or a first date, and they matter even when the stakes are low, like being...
11 min read |
Outstanding customer service: What lies behind a smiling face at a successful clinic?
Anyone can tell you what the basics of outstanding customer service are. A smiling face, positive attitude, friendly personality, and a helpful approach all contribute to a...
15 min read |