10 min read | by Stacee Santi, DVM
I remember being introduced to the concept of veterinary forward booking in the early 2000’s at a veterinary conference. The idea was to be like the dentist, and rebook the...
8 min read | by Brad Jonesberg
My client service reps hated me. OK, I’m exaggerating a little. But when my former veterinary practice started seeing a dramatic uptick in no-call/no-show appointments, our only...
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