Implementing new technology in your veterinary practice can be an exciting process for both your team and your clients. Whether it’s an app, a telehealth service, or an...
When a veterinary hospital has lapsing clients and patients, it’s kind of like a box of beautiful apples sitting on the kitchen counter that one day attracts fruit flies. As you...
People — pet owners included — almost always take the path of least resistance. Unfortunately, pet owners often see refilling medications at the veterinary practice as...
Veterinary teams are feeling more overwhelmed than ever before, and there is nothing more frustrating for a pet owner than not being able to see their veterinarian when their pet...
When you’re spending the time, energy, and, in some cases, money, to send emails to your clients, you want to ensure they’re reaching their target inboxes and building your...
My client service reps hated me. OK, I’m exaggerating a little. But when my former veterinary practice started seeing a dramatic uptick in no-call/no-show appointments, our only...