When you have your hands full with escalated clients or managing your team, standing out from the competition may be the last thing on your mind. But when potential clients are...
National Veterinary Technician week takes place during the third week of October, and this year’s theme, “Veterinary Technicians’ Resilience is the Heart of Veterinary Medicine,”...
Implementing new technology in your veterinary practice can be an exciting process for both your team and your clients. Whether it’s an app, a telehealth service, or an...
When a veterinary hospital has lapsing clients and patients, it’s kind of like a box of beautiful apples sitting on the kitchen counter that one day attracts fruit flies. As you...
People — pet owners included — almost always take the path of least resistance. Unfortunately, pet owners often see refilling medications at the veterinary practice as...
I remember being introduced to the concept of veterinary forward booking in the early 2000’s at a veterinary conference. The idea was to be like the dentist, and rebook the...