Often, veterinary team members get caught up in the busy moments of the practice. Receptionists check clients in and out, answer the phones and make appointments. Veterinary...
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Customer Service
15 min read |
Outstanding customer service: What lies behind a smiling face at a successful clinic?
Anyone can tell you what the basics of outstanding customer service are. A smiling face, positive attitude, friendly personality, and a helpful approach all contribute to a...
15 min read |
How to use process flowcharts for an excellent client experience
Do you use process flowcharts in your practice? If not, this one’s for you! If your practice is anything like mine, you may, like me, sometimes experience a sense of foreboding...
16 min read |
15+ tips for improving the client experience in your veterinary practice
Looking for ways to enhance the client experience at your veterinary practice? Take a look at a few simple ways to make it better and more effective for both your clients and...
7 min read |