As a practice manager, I’ve seen countless business challenges for my four-doctor practice over the past several months in response to COVID-19. I’m sure you’ve experienced much...
Hey there, I’m Kristen, one of the members of the VetSuccess Product team. Ask anyone around here and they’ll tell you, I’m pretty into UX (User Experience) and documentation....
With the responsibility of attracting customers and turning them into long term clients, we all have to wear the marketing hat from time to time. The easiest (and most rewarding)...
First impressions are everything. They certainly matter when the stakes are high, like a job interview or a first date, and they matter even when the stakes are low, like being...
The number one reason why people don’t bring their cat to the vet is because their cat doesn’t like it. The number one reason that people do bring their cat to the vet is because...
I’ve been a veterinarian now for 22 years and what I have learned is that not every client is equal. There are so many awesome clients — they are kind, empathetic, aware of...