The best way to get customers to come to your veterinary practice is to boost its visibility online. Most potential clients will be looking for a practice close to them, making...
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Client Engagement
Why client feedback matters in veterinary medicine
As veterinary professionals, we’d love to measure the success of our careers and businesses in the wagging tails and friendly nuzzles of our patients. But it’s not that simple....
Veterinary client communication: Why text and chat is where it’s at
Picture this: It’s 8:30 a.m. on a Tuesday. Your veterinary practice team is busy checking patients in for procedures, answering emails, and calling clients who left...
Facebook and your veterinary practice: How to engage with your clients online
According to Statista, Facebook is the most popular social network worldwide, with roughly 2.85 billion monthly active users. And while your veterinary practice may only...
Five tips for a successful loyalty program
If you read "Why your veterinary practice needs a loyalty program,", hopefully you were inspired to think about how one could benefit your practice. But before you jump into...
Why your veterinary practice needs a loyalty program
I was a practice manager at a busy four-doctor practice when we first launched a loyalty program. It was 2011 and we were treading uncharted waters. No one had ever done anything...