9 min read | by Vetsource
Retaining an existing client is significantly more cost-effective than acquiring a new one: it can cost up to seven times more to gain a new client than to keep a current one...
8 min read | by Kelly Baltzell
When a veterinary hospital has lapsing clients and patients, it’s kind of like a box of beautiful apples sitting on the kitchen counter that one day attracts fruit flies. As you...
13 min read | by Stacee Santi, DVM
People — pet owners included — almost always take the path of least resistance. Unfortunately, pet owners often see refilling medications at the veterinary practice as...
10 min read | by Stacee Santi, DVM
I remember being introduced to the concept of veterinary forward booking in the early 2000’s at a veterinary conference. The idea was to be like the dentist, and rebook the...
9 min read | by Kelly Burich
Compassion fatigue has had a center stage in our animal hospitals over the last decade. And, rightly so. The veterinary industry lands in the top five industries where compassion...
7 min read | by Vetsource
Your practice may already have Facebook, Twitter, and Instagram pages, but what about TikTok? While TikTok may not seem like the first choice for veterinary practices, this...
9 min read | by Vetsource
Are you getting everything out of your online store that you could be? It can do more than give clients another place to shop online. When used effectively, it can be a time...
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