Veterinarians often tell me “I don’t believe in discounting at my practice.” I usually chuckle a little because every veterinarian I have ever known discounts. And, to be clear,...
There are a growing number of millennials entering the workforce. So, when hiring it is important to understand what the ins and outs of the interview process with a millennial...
Watch as our fearless leader Martin Traub-Werner is interviewed by NAVC Spark following his presentation at the VetPartners mid-year meetings. Martin revealed the results of a...
As practice managers, we constantly read articles about how to take better care of our staff, how to communicate more successfully with millennials and how to create a great...
When you look at your Lapsing Patients detail report each month do you feel so overwhelmed with all the great information included that you don’t know where to start? If...
I’ve been a veterinarian now for 22 years and what I have learned is that not every client is equal. There are so many awesome clients — they are kind, empathetic, aware of...