When it comes to veterinary phone shoppers, there are two areas that many practices are not actively evaluating—where their phone shoppers are coming from and how effectively...
Well it’s that time of year again. As we close out 2018 and look forward to ringing in another new year, we thought we’d pause a little to reflect on all the awesome content that...
Holiday festivities. Family. Friends. Good food. Year-end inventory counts. Annual budgeting. Performance reviews. To some, the above two lines may seem as polarizing as a lump...
Open-book management is certainly not a new concept. In fact, it has been discussed since the nineties, but there are still many veterinary practice owners that are either not...
Veterinarians often tell me “I don’t believe in discounting at my practice.” I usually chuckle a little because every veterinarian I have ever known discounts. And, to be clear,...
There are a growing number of millennials entering the workforce. So, when hiring it is important to understand what the ins and outs of the interview process with a millennial...