9 min read | by Caitlin DeWilde, DVM
How much time does your team spend responding to clients who have requested appointments through Facebook or email? Maybe your team asks them to call the practice to schedule, or...
7 min read | by Vetsource
In the increasingly crowded landscape of online shopping and home delivery, it’s no wonder veterinarians are feeling the squeeze on their bottom line. It’s more important than...
14 min read | by Meg Oliver, CVPM
As a practice manager, I’ve seen countless business challenges for my four-doctor practice over the past several months in response to COVID-19. I’m sure you’ve experienced much...
9 min read | by Danielle Grimley
Once upon a time, there was a world-wide pandemic, and veterinary medicine as we knew it changed. Suddenly, you were recognized as “essential.” This thing called curbside care...
21 min read | by Caitlin DeWilde, DVM
You’ve got both phone lines ringing—again—three people standing in front of you, and an unsupervised Pomeranian peeing on your leg. Pulling out all your incredible CSR skills,...
9 min read | by Kate Zirkle
When COVID-19 started hitting the New York area hard, we weren’t sure how Long Island Bird and Exotics Veterinary Clinic would be affected. Would people continue to want to bring...
22 min read | by Stacee Santi, DVM
When you were a child dreaming of becoming a veterinarian to help animals, you never imagined your days would be largely spent trying to reach pet owners to discuss diagnostic...
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