Do you spend your days telling clients who request a time slot on Facebook Messenger or via email to call the hospital to schedule an appointment? Or, you mention a 1:30 p.m....
You’ve got both phone lines ringing—again—three people standing in front of you, and an unsupervised Pomeranian peeing on your leg. Pulling out all your incredible CSR skills,...
Many practice owners and managers are understandably worried about what the future holds for the practice. Facilitating a steady stream of appointments may be one way to ease...
Kids, it's been a more than a month. The last few weeks have been some of the most stressful many of us have ever experienced. We're all adapting-—at home and at work. In my own...