The right partner can make a big difference to your overall practice’s growth and success.
There’s a lot to consider when choosing a new prescription management or home delivery platform: how easy it is to get up and running, if it makes work easier for your team, if it helps you improve patient care, and whether it can increase client satisfaction.
Here are some key questions to ask providers to help you evaluate how potential partners align with your practice’s unique needs — and how Vetsource compares.
1. How is this platform going to make our work easier?
One of the biggest factors in choosing any solution is whether it will save your team’s valuable time and effort. Freeing up time to focus more on caring for your patients and clients can make a difference in job satisfaction and retention.
Vetsource offers:
- Integration with your PIMS, giving you more complete information in both platforms, saving your team time, and powering personalized client communications
- The ability to create and send a digital script in under 45 seconds
- Recommendation emails and texts that include a direct link to checkout
Streamlined prescription approval queue with quick approve/deny/suggest an alternative option, including orders placed through Vetsource’s retail network - Support teams via chat, phone, or email, to assist your clients and practice staff with questions big and small
- A dedicated account manager to partner with you to grow your business
2. Do I need to use specific vendors/PIMS?
Sometimes a home delivery platform looks great on paper, but when you dig a little deeper, it turns out it doesn’t integrate with your existing tools, causing a siloed effect that could actually end up taking more of your team’s time.
Vetsource offers:
- The ability to use whatever vendors work best for you, via our many integration options
- Secure integration with most major PIMS, including writeback (2-way integration) options
- A continuously expanding list of integration options to meet practices’ needs.
3. Who controls my store catalog and pricing, and what flexibility do I have?
Since your online pharmacy has your name on it, having control over your own catalog and pricing not only helps you stay competitive — it also helps build trust and satisfaction with your clients.
Vetsource offers:
- A customizable catalog with thousands of items, including compounded medications
- Adjustable pricing strategies, including pricing on par with retailers — plus an account manager to help you set your strategy
- Your own branded online storefront, including your practice’s logo
- The ability to include and exclude items or even whole categories
- A price comparison tool for top products, helping your team have more confident pricing conversations
- A team of licensed pharmacists and pharmacy technicians trained in veterinary pharmacy to review every order
- Manufacturer promotions and rebates
4. How transparent are your fees and compensation models?
Managing an online pharmacy should make your work easier — and the fees should be clear and simple, too.
Vetsource offers:
- Easy-to-understand fees, with simple, frequent deposits for fast access to funds — never any deductions from your bank account
- A 14-16% charge for the cost of goods for most items
- Options like competitive pricing, margin pricing, or custom options, so you can choose the pricing strategy that works best for your practice’s goals
5. What is the implementation process like and how much time will it take?
While choosing and implementing a new prescription management and home delivery platform is important, it’s also vital to keep your operations running smoothly during any transition.
Vetsource offers:
- A dedicated implementation specialist to support you through setup, change management, team training, and troubleshooting
- Simple and quick integration processes, guided every step of the way with a data integration expert
- Assistance with tax certifications and other documentation so you can hit the ground running
6. How does the solution support my practice beyond home delivery?
A good prescription management solution does more than simply provide an online store and streamline practice workflows: It also provides personalized client engagement that strengthens client bonds, increases compliance and visits, and grows revenue for the whole practice, not just home delivery.
Vetsource offers:
- A sophisticated, deeply personalized client email program that delivers the right communication at the right time
- Communication only when relevant — Vetsource uses patient life stage, purchase history, visit activity, and other information for the best results
- Free resources and tools to help your team engage and educate clients
- Additional communications beyond email, including Vet2Pet, SMS text notifications, and more, all included at no cost for Vetsource Prescription Management customers
7. What are the shipping costs and delivery times?
Along with the convenience of shopping online, pet owners and veterinary teams alike want to know that pets’ medications and other products arrive when they’re needed.
Vetsource offers:
- Free shipping on AutoShip orders and orders over $49
- Average delivery within 3 days, after veterinarian approval
- Estimated arrival always visible during checkout, with expedited options available
- Recurring shipping options such as RemindMeSM (a monthly single-dose preventatives program) and AutoShip
- Support for pet owners in the online store chat, phone, and email so your team fields fewer phone calls and questions
8. Does the platform have tools to monitor my entire business performance?
Home delivery and prescription management don’t exist in a silo — they’re connected to client loyalty, patient care, and the health of your business.
Vetsource partners with your practice so you can easily get the insights you need from your own data, helping you make informed decisions and uncovering opportunities for growth.
Vetsource offers:
- A complete view into your pharmacy and home delivery performance with dashboards showing online and in-practice purchase data, along with benchmarks and suggestions to help you reach your goals
- Recommendation reporting so you can keep an eye on which recommendations were filled and track conversion rates
- Comprehensive and easy-to-understand reports on compliance, visits, revenue, and more, through our Data Services options
- Ongoing support from your account manager, so you can more easily monitor key performance indicators and spot opportunities.
Choosing the right prescription management partner
We hope these questions help you feel better equipped to choose the prescription management and home delivery platform that works best for your practice.
Ready to see if Vetsource is right for you? Reach out to our team and we’ll answer any questions, listen to your practice’s story, and offer suggestions tailored to your unique needs.
