While free pizza is great, it doesn’t do anything to make your team’s day-to-day any easier. Find out how to make your team appreciation efforts more meaningful.
When I was a new veterinary practice manager, I thought that a pizza party could cure everything, even in a crisis. You probably know the scene: Staff are scattering frantically in treatment while appointments are running behind. You can hear the phones ringing nonstop like a nagging mosquito in your ear that you can’t ignore. Now the dental patient has a complicated extraction, an emergency is en route, and everyone is working through lunch.
As I would waltz in with pizza boxes and remind everyone to grab a plate, I thought that I was making a difference and showing my team appreciation. But in reality, their heads were spinning and they barely had time to scarf down a slice, let alone feel the gratitude I was trying to express.
Bringing in pizza is nice, and it does help to keep your staff from passing out before afternoon appointments. But that’s not the kind of recognition that truly helps you reduce turnover and foster a healthy team culture.
When veterinary team members receive regular and effective appreciation, it contributes to higher levels of job satisfaction and productivity, improved relationships between employees, and decreased risk of burnout.
1. Ask your team members how they’d like to be recognized
Just like love languages, there are also different languages of appreciation. Some people will value gift cards or offsite team events, while others might prefer a handwritten note or registration to a continuing education conference. Some may like to receive public praise, while others do not.
The easiest time to ask someone how they like to be appreciated at work is during their onboarding as a new employee, but you can also take inventory periodically during your (hopefully) regular one-on-one meetings.
By giving staff an opportunity to tell you what kind of team appreciation means the most to them, you are showing that you care and want to learn how best to encourage them. It might take a little more effort, but if you’re going to take the time to recognize someone, you want it to actually be meaningful.
2. Create a culture of gratitude everyone can participate in
Recognizing and rewarding staff shouldn’t just fall on the manager’s shoulders. Instead, it should be a behavior everyone demonstrates to open the lines of communication and build trust. One way to do this is to set up a kudos board to give everyone the opportunity to show team appreciation and strengthen your team.
At my hospital, we already had a bulletin board in our break area, so I added a section called “Pawsitive Praise.” I cut out a bunch of blank paw prints with space for team members to write who they wanted to recognize. Then I put them in a Ziploc bag with some Sharpies and attached it to the board so team members could grab one and fill it out quickly. For Vetsource customers, you could also print out the recently added shout-out template cards found in your Practice Toolkit.
As with anything new, it took a little while to catch on. To set an example, I tried to write at least one every day during the first week or two. Once everyone got used to it, they loved it! The board created a space for everyone to see that we are each appreciated and valued, and it encouraged us to look for ways to recognize each other. At the end of the month, take down all the pawprints from the board and give everyone their kudos to keep.
To take it a step further, you can hold two drawings each month — one for a recognizer and one for a recognizee — and the winners can receive a simple prize or gift card. This will reinforce that having a spirit of gratitude is a core value at your veterinary practice.
3. Be consistent with team appreciation, especially as a leader
While everyone should contribute to building a culture of recognition, your practice leadership needs to set a clear and consistent example to really make a difference. Keep these tips in mind:
- Regardless of the language you’re using to show your team appreciation, it should always be fair, timely, and specific.
- On busy or stressful days, it can be easy to forget to say “thank you,” so don’t feel bad if you have to set a calendar reminder.
- Proactively look for opportunities to show appreciation, even for small victories. Just like Pavlov showed us with his drooling dogs, the behavior that is positively reinforced will continue.
It takes practice to create a habit of gratitude, but the more you model the behavior for others, the more they will see value in it.
Meaningful recognition makes a difference
Showing your team appreciation that makes them feel truly recognized is essential to building and maintaining a healthy practice culture and a thriving veterinary business. When your staff is happy and engaged, they will take ownership of their work, and your hospital will reap the benefits: patients get better care, clients get better service, and staff turnover decreases. It is possible to survive and thrive in the chaos of veterinary medicine, but not on pizza alone.
Looking for more ways to support your team? The right tools can help busy teams do their work with less stress and effort. Reach out to chat about Vetsource’s solutions and how they can help improve morale and support practice growth.
