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2023 trends in veterinary client experience and customer service

2023 trends in veterinary client experience and customer service

When most veterinary professionals think of what clients want, our minds turn to the top-notch medicine and treatment we provide. But recent data from VHMA suggests that what pet...

Harness the power of following up to stay competitive

Harness the power of following up to stay competitive

While you may consider the completion of a pet’s visit the final step in a case, you could be overlooking critical opportunities. Following up via phone, text, or email has the...

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