In my November 2017 post, I wrote about the role organizational culture plays in creating a theme for your veterinary practice. Whatever your theme may be, it ought to be...
As you may have noticed, I’m a big fan of loyalty programs. In recent weeks, I’ve written about the value of having a loyalty program, shared five fundamental factors for...
As a practice manager, you always have a long list of tasks and initiatives fighting for your attention. (I’ve touched on this in a couple of previous posts, including one on how...
One of the common objections veterinary practices seem to have about implementing loyalty programs is that they don’t like to discount their services. But here’s the thing: a...
If you read my last post on loyalty programs, you were hopefully inspired to think about how such a program could benefit your practice. But before you jump in head first, I...
In my last post, I talked about the importance of generating positive online reviews for your practice, and by positive I mean four-star rankings or higher. In this post I’m...