What is the importance of active patient count, you may ask? I'll let Henry answer that! Dear Liza, I hope this note finds you well. Things here are great. We had a banner...
Perhaps, like me, you are a millennial who is introverted and gets nervous when speaking to clients. If so, it can be especially difficult when you are required to sell them...
As the title suggests, this is the second post in a two-part series about engagement surveys. Engagement surveys can help you understand how your employees feel about your...
I’d like to revisit a topic I touched on in my March 22nd post -- the high cost of staff turnover. In this post, I explained that replacing staff members is an expensive and...
In my November 2017 post, I wrote about the role organizational culture plays in creating a theme for your veterinary practice. Whatever your theme may be, it ought to be...
It takes a village to raise a child. If you’re a practice owner like me, your practice is your child (or at least one of them!). As hospital owners, we’ve honed the skills...