How much time does your team spend responding to clients who have requested appointments through Facebook or email? Maybe your team asks them to call the practice to schedule, or...
How is it possible that there are never enough hours in the day to get all of your tasks completed? Then, when you throw in veterinary staff members calling in sick and doodles...
Now that 2022 is FINALLY HERE—that last one took way too long—it’s time to revisit and revitalize our social media marketing strategy. Most of us spent much of 2021 limping our...
As businesses try to cope with the resurgence of COVID cases, many veterinary practices are, once again, implementing a curbside-service approach. As Maya Angelou says, “When you...
Suddenly it seems that veterinary appointment no-shows have escalated to an all-time high. The reasons for no-shows can be vast, but it doesn’t change the fact that when a...
Dealing with online reviews has long been a thorn in the side of veterinary practice owners and managers, but it doesn't have to be. When practices spend proactive effort...