It’s amazing how quickly a year goes by. I nearly forgot to get an inspection sticker for my car before the end of the month, my doctor reminded me that it had been 18 months...
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Lapsing Clients
Lapsing clients mystery: Can you figure out why this South Carolina practice was losing hundreds of clients?
Detective Keystone reporting for duty on the case of the lapsing clients. Let’s start at the beginning of this lapsing client mystery I have to say: working in the veterinary...
Why and how to constantly maximize the potential of your existing, active patients
Fact: Acquiring new patients is much harder than retaining existing ones. So why is it that so many practices are letting existing patient relationships lapse? That’s a big...
Tips and tricks for getting the most from your Lapsing Patients Detail Report
When you look at your Lapsing Patients detail report each month do you feel so overwhelmed with all the great information included that you don’t know where to start? If...
What’s your active patient count and why you need to know
What is the importance of active patient count, you may ask? I'll let Henry answer that! Dear Liza, I hope this note finds you well. Things here are great. We had a banner...
Pennsylvania practice achieves 200% return on lapsing patient reengagement program
Contacting clients by phone is one of the most effective ways to get lapsed patients to return. Many veterinary practices say they can't spare the resources, but that's not...