There is no right or wrong way to communicate—but understanding your communication style and that of the person you are trying to communicate with will certainly help you out in...
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Vetsource blog
How making your practice cat-friendly will improve your patient and client experience, bonding rate and your bottom line!
The number one reason why people don’t bring their cat to the vet is because their cat doesn’t like it. The number one reason that people do bring their cat to the vet is because...
Looking out for number one! Achieve mental well-being by practicing self-care
As practice managers, we constantly read articles about how to take better care of our staff, how to communicate more successfully with millennials and how to create a great...
A survival guide to ghosting and catfishing (Hint: Not in the dating world)
Have you been ghosted? Or catfished? As the title indicates, I am not talking about the dating scene – I am referring to our hiring processes! In case you aren’t familiar with...
Employee recognition – How to show your employees you care
Employee recognition can have a large and positive impact on employee retention. Finding ways to recognize the hard work of your employees doesn’t have to be difficult,...
How important is your veterinary practice website? (Spoiler alert: VERY!)
In my November 2017 post, I wrote about the role organizational culture plays in creating a theme for your veterinary practice. Whatever your theme may be, it ought to be...