Sometime in the early 2000’s, veterinary practice consultants began advising that veterinarians could increase their dental compliance and keep busy during the slowest...
Loyalty programs are all the talk these days. You don’t have to look very far to find a business with a loyalty program. Coffee shops were among the first to discover the value...
Veterinarians often tell me “I don’t believe in discounting at my practice.” I usually chuckle a little because every veterinarian I have ever known discounts. And, to be clear,...
I’ve been a veterinarian now for 22 years and what I have learned is that not every client is equal. There are so many awesome clients — they are kind, empathetic, aware of...
If you’ve ever spent more than five minutes in a veterinary practice, you’ll know that the veterinary receptionist has one of the hardest jobs out there. I would rather spay 10...