In September 2016, Erica Brown became West Chester Veterinary Medical Center's compliance officer. One of her first tasks was to sign up for Vetsource's Practice Overview...
According to the 2017-18 edition of the AVMA Pet Ownership and Demographics Sourcebook, more than 31 million U.S households owned cats in 2016, but only 54.3% visited their...
Contacting clients by phone is one of the most effective ways to get lapsed patients to return. Many veterinary practices say they can't spare the resources, but that's not...
The typical veterinary practice has a large number of lapsed patients, according to data from the Practice Overview Report. On average, lapsed patients represent 20% of a...