Working at the front desk of a veterinary practice isn't easy. Receptionists, commonly known as client service representatives or CSRs, juggle many tasks at any given time with a...
When you look at your Lapsing Patients detail report each month do you feel so overwhelmed with all the great information included that you don’t know where to start? If...
You’ve got your loyalty program in place and your clients are loving it. Now it's time to leverage your program to drive revenue and increase compliance. Here are a few ways to...
One of the common objections veterinary practices seem to have about implementing a loyalty program is that they don’t like to discount their services. But here’s the thing: a...
If you read "Why your veterinary practice needs a loyalty program,", hopefully you were inspired to think about how one could benefit your practice. But before you jump into...
I was a practice manager at a busy four-doctor practice when we first launched a loyalty program. It was 2011 and we were treading uncharted waters. No one had ever done anything...