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Customer Experience

Millennial client confession: 6 things I wish my veterinary practice knew

12 min read | by Kate Zirkle

Millennials, aka those born between 1981 and 1996, are currently the largest generation in America. When it comes to attracting and retaining millennial clients, this often...

12 min read | Kate Zirkle

Clients crave community: Here’s how to foster an awesome online community your clients deserve

11 min read | by Vetsource

With the responsibility of attracting customers and turning them into long term clients, we all have to wear the marketing hat from time to time. The easiest (and most rewarding)...

11 min read | Vetsource

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2018 highlights
AAHA
AAHA/VMG
account balance
accountability
across-the-board increase
ACT
action items
action plan
actionable data
active patient
active patient count
active patients
adapt
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adjustments
allies
American Veterinary Medical Association
analytical
animal health
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antivirus
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app
appendix
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assistant
authentic self
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beyond indigo
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CVPM
cybersecurity
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data culture
data ecosystem
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data partners
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decision-making
demand
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dental
dental awareness
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dental health
developing a wellness plan
developing wellness plans
difficult clients
dig into data
digital marketing
discounting habit
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Dr. Stacee Santi
drive purchases
DVM
earns versus turns
EBITDA
education
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empower your team
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evaluate phone data
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expiration
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fibrosarcomas
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flash sale
flexibility
flexible
flirting with fraud
FOMO
forward booking
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gameification
gathering information
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Google Business Profile
governance
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Home Delivery
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Hot Rocks
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inbox zero
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Leadership Archetypes
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Management Tips
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Millennial Employees
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millennials
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National Pet Wellness Month
National Veterinary Technician Week
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new year
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normalize
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online
online community
online pharmacy
online protection
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parasiticide action report
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pet dental health month
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Practice Management
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Practice Overview Report
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rainbow
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reflect
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reptiles
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reschedule
resolution
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respect
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retain
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rethink
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revenue
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RPM
safety protocols
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ScriptRight
security management
self-awareness
self-care
self-discovery
selling a veterinary practice
shareable
sharing
small mammals
smartphone app
so what?
social media
social network
software
solving problems
SOP
spyware
staff
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staff engagement
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staff management
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staff members
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staff positions
staff retention
staff turnover
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Standard Operating Procedures
standardized
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state-by-state veterinary salary comparison
statistical model
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strategy
subscription
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success
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taxes
team
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team members
team up
team wellbeing
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text-to-pay
the right information
the right KPIs
tips
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tracking
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training
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training staff members
transactions
treatment
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UI
ultra
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unique patients
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UX
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vet tech week
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Vet2Pet
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VMG
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what?
work/life balance
workforce crisis
workload
workplace communication
workplace culture
workplace safety

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