As a practice manager, you always have a long list of tasks and initiatives fighting for your attention. One tool you can use when prioritizing was invented by Gary Keller and...
One of the common objections veterinary practices seem to have about implementing a loyalty program is that they don’t like to discount their services. But here’s the thing: a...
Workplace culture is the essence of your business. It’s what makes your veterinary practice unique and is the culmination of your business's values, traditions, and beliefs. It's...
If you read "Why your veterinary practice needs a loyalty program,", hopefully you were inspired to think about how one could benefit your practice. But before you jump into...
I was a practice manager at a busy four-doctor practice when we first launched a loyalty program. It was 2011 and we were treading uncharted waters. No one had ever done anything...
More than 90% of consumers actively seek out online reviews for local businesses, according to a 2016 consumer review survey, which means most prospective veterinary clients have...