Veterinary Wellness Plans or “Preventative Care Plans” are becoming more and more popular in our profession. If yours is a practice scrambling to figure out how to get a...
Can a Standard of Care improve nearly EVERYTHING in your practice? Well, it may not fix that worn-out floor in your treatment room, but I believe Standards of Care can address a...
Employee recognition can have a large and positive impact on employee retention. Finding ways to recognize the hard work of your employees doesn’t have to be difficult,...
Do you use process flowcharts in your practice? If not, this one’s for you! If your practice is anything like mine, you may, like me, sometimes experience a sense of foreboding...
What is the importance of active patient count, you may ask? I'll let Henry answer that! Dear Liza, I hope this note finds you well. Things here are great. We had a banner...
Perhaps, like me, you are a millennial who is introverted and gets nervous when speaking to clients. If so, it can be especially difficult when you are required to sell them...