President Harry Truman once said: “Not all readers are leaders, but all leaders are readers.” This truism doesn’t just apply to presidents, Fortune 500 CEOs, and other...
If you’ve ever spent more than five minutes in a veterinary practice, you’ll know that the veterinary receptionist has one of the hardest jobs out there. I would rather spay 10...
Veterinary Wellness Plans or “Preventative Care Plans” are becoming more and more popular in our profession. If yours is a practice scrambling to figure out how to get a...
Can a Standard of Care improve nearly EVERYTHING in your practice? Well, it may not fix that worn-out floor in your treatment room, but I believe Standards of Care can address a...
Employee recognition can have a large and positive impact on employee retention. Finding ways to recognize the hard work of your employees doesn’t have to be difficult,...
Do you use process flowcharts in your practice? If not, this one’s for you! If your practice is anything like mine, you may, like me, sometimes experience a sense of foreboding...