How to use 2-way chat to reduce phone calls in your practice

by By Stacee Santi, DVM

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See the 2-Way Chat feature in action

I regularly chat with Vet2Pet’s clients to get their feedback, and their great ideas are often the catalyst behind changes and upgrades our team makes to the platform. I get so many awesome ideas, that I recently decided to start recording short videos with tips that arise from my conversations with some of Vet2Pet’s most successful clients. In this video, I share tips to reduce phone calls and successfully implement 2-Way Chat in your practice. Check it out!

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Stacee Santi, DVM

Dr. Stacee Santi founded Vet2Pet, the only customizable, all-in-one client engagement system for veterinary practices, which was acquired by Vetsource in 2022. Since earning her DVM from Colorado State University in 1996, Dr. Santi has accumulated more than 20 years of clinical experience in small animal and emergency practice, has spent significant time serving on various industry advisory boards, and served as 2020 president of the Colorado Veterinary Medical Association. Considered a key opinion leader on mobile applications and veterinary reward programs, and selected as 2021 Continuing Educator of the Year—Practice Management by Viticus Group, Dr. Santi is passionate about helping veterinary practices better connect with their clients so pets get the best care and veterinary professionals enjoy more fulfilling, balanced careers.

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