When I quit my first job in veterinary medicine, I thought I would never enter the field again. The environment I walked away from had the same characteristic taglines that we...
Hearing the term “chief culture officer” might make you feel like you’re at Google headquarters, not a veterinary hospital. But don’t brush off this new concept. It’s a modern...
When I was a baby veterinary practice manager, I thought that a pizza party could cure everything, even in a crisis. You probably know the scene: Staff are scattering frantically...
Once upon a time, there was a world-wide pandemic, and veterinary medicine as we knew it changed. Suddenly, you were recognized as “essential.” This thing called curbside care...
Imagine this: It’s post-spring break, and clients are coming in to pick up their pets from boarding. While waiting for the kennel staff to bring up Fluffy to the front, the...