President Harry Truman once said: “Not all readers are leaders, but all leaders are readers.” This truism doesn’t just apply to presidents, Fortune 500 CEOs, and other...
Do you use process flowcharts in your practice? If not, this one’s for you! If your practice is anything like mine, you may, like me, sometimes experience a sense of foreboding...
As the title suggests, this is the second post in a two-part series about engagement surveys. Engagement surveys can help you understand how your employees feel about your...
I’d like to revisit a topic I touched on in my March 22nd post -- the high cost of staff turnover. In this post, I explained that replacing staff members is an expensive and...
At every practice, turnover is something that we have to deal with. While some turnover is unavoidable, and in some cases, even helpful, it always represents a substantial cost...
As a practice manager, you always have a long list of tasks and initiatives fighting for your attention. (I’ve touched on this in a couple of previous posts, including one on how...