Sheri Gilmartin
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- 2018 highlights
- AAHA
- AAHA/VMG
- account balance
- accountability
- across-the-board increase
- ACT
- action items
- action plan
- actionable data
- active patient
- active patient count
- active patients
- adapt
- adaptable for success
- adjustments
- allies
- American Veterinary Medical Association
- analytical
- animal health
- announcement
- antivirus
- anxiety
- app
- appendix
- apples-to-apples
- appointment management
- appointments
- asking questions
- assistant
- authentic self
- automated marketing
- automatic shipments
- automation
- average client transaction
- AVMA
- awesome clients
- balance
- balancing act
- basic
- benchmark
- benchmarks
- beyond indigo
- BHAG
- BHAGs
- birds
- Blog
- bond
- bonding
- bonding rate
- bottom line
- brave space certification
- burnout
- business growth
- business intelligence
- business reading
- business resources
- business safety
- buying a veterinary practice
- buying vs. building
- canine patients
- Carrying Staff Balances
- case study
- cash accounting
- cat-friendly
- catfishing
- celebrate
- challenges
- change
- change mamangement
- charges
- chart audit
- chart of accounts
- check in
- checklist
- clear communication
- client acquisition
- client behavior
- client benefits
- client communication
- client deficit
- client demand
- client education
- client engagement
- client experience
- client feedback
- client interaction
- client loyalty
- client motivation
- client perception
- client relationship
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- client service
- client value
- clients
- CoA
- coach
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- codes
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- collecting data
- communicate
- communication
- communication styles
- community
- commuters
- compare
- comparison
- compassion
- compassion fatigue
- compensation
- compensation crisis
- competitive advantage
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- compliance
- compliance tracker
- confidence
- consistency
- consistent client experience
- consultant
- consumer behavior
- consumption
- consumption smoothing
- contactless payment
- content
- content creation
- convert phone shoppers
- coping
- core values
- coronavirus
- cost of pricing practices
- count
- coverage
- COVID-19
- covid19resource
- cross-pollinate
- cross-state
- crowd behavior
- culture
- custom analytics
- custom reporting
- custom veterinary practice app
- custom-app
- customer experience
- customer feedback
- customer loyalty
- customer relationships
- customer reviews
- customer rewards
- customer service
- customer service toolbox
- customization
- CVPM
- cybersecurity
- dashboards
- data
- data analysis
- data analytics
- data back up
- data collection
- data culture
- data ecosystem
- data entry
- data governance
- data normalization
- data partners
- data stewardship
- decision-making
- demand
- demographics
- dental
- dental awareness
- dental compliance
- dental health
- developing a wellness plan
- developing wellness plans
- difficult clients
- dig into data
- digital marketing
- discounting habit
- discounting veterinary fees
- discounts
- discover
- Dr. Stacee Santi
- drive purchases
- DVM
- earns versus turns
- EBITDA
- education
- Effective Inventory Management
- effective phone calls
- Effective Staff Management
- efficiency
- email etiquette
- email management
- empathy
- employee morale
- employee retention
- employee satisfaction
- empower your team
- empowerment
- engage
- engagement
- engaging employees
- equality
- etiquette
- evaluate phone data
- evaluation
- evolve
- excellent practice leadership
- existing patient
- exotic
- exotic pet vets
- exotic pets
- expiration
- fear free
- fear free pets
- fecal exams
- fecal testing
- feedback
- fibrosarcomas
- finance
- financial fitness
- financial health
- financial hygiene
- fire a client
- fish
- flash sale
- flexibility
- flexible
- flirting with fraud
- FOMO
- forward booking
- foundation
- fraud
- fraud prevention
- front desk
- functional
- future veterinary practice leadership
- game of thrones
- gameification
- gathering information
- ghosting
- ghosting and catfishing
- gingivostomatitis
- goals
- Google Business Profile
- governance
- gratitude
- great leader
- grooming staff
- growth
- growth planning
- guideline
- guidelines
- happy staff
- hiring
- Home Delivery
- home delivery program
- honor
- Hot Rocks
- human resources
- identity
- improved communication
- improving parasiticide compliance
- in-house
- inbox zero
- incentivize
- inclusion
- increase compliance
- increase revenue
- insight
- insights
- inspire
- integrate technology
- integration
- interview
- intuitive
- inventory
- inventory costs
- inventory trends
- inventory waste
- investigation
- invoices per patient
- IPP
- job candidates
- journey
- june
- Key Performance Indicators
- KPI
- Lapsing Clients
- lapsing patient
- lapsing patients
- lapsing patients detail report
- lead generation
- leadership
- Leadership Archetype
- Leadership Archetypes
- leadership development
- leadership roles
- letter of intent
- LGBTQ+
- licensing
- limtations
- loyalty
- loyalty program
- loyalty programs
- LPR
- making decisions
- malware
- management
- management strategy
- management technique
- Management Tips
- manager
- managing inventory
- managing millennials
- managing with metrics
- marginal earnings
- marketing
- marketing program
- marketing tool
- maximize potential
- memorable client experience
- mental health
- mental well-being
- mentoring program
- metric measuring
- metrics
- Millennial Employees
- millennial job interview
- millennials
- mindset
- missing charges
- mobile app
- mobile apps
- monthly
- most popular blogs
- National Pet Wellness Month
- National Veterinary Technician Week
- NAVC spark
- network
- new clients
- new clients to your veterinary practice
- new veterinary practice manager
- new year
- NFC
- normalize
- now what?
- nurses
- october
- office management
- old habits
- on-boarding
- onboarding
- online
- online community
- online pharmacy
- online protection
- online reviews
- online shopping
- online store
- open-book management
- opportunity
- optimize performance
- organization
- organization technique
- outside the box
- outstanding customer service
- pandemic
- PAR
- parasiticide action report
- parasiticide compliance
- parasiticide inventory
- parasiticides
- parenting
- passwords
- patient care
- patient experience
- patients
- patterns
- pay
- performance review call
- performance reviews
- periodontal
- personal
- personal development
- personalities
- pet dental health month
- pet health
- pet health data
- pet insurance
- pet owners
- pet population
- phase training
- phish
- PIMS
- platform
- PMS
- positive culture
- power struggle
- practice analytics
- practice app
- practice culture
- practice engagement
- practice growth
- practice health
- practice information software
- practice leadership
- Practice Management
- practice management software
- practice manager
- practice managers
- Practice Overview Report
- practice protection
- practice standards
- practice workflow
- premium
- preparation
- prescription management
- preventative care
- prevention
- pride
- pride flag
- pride month
- PrideVMC
- productive team
- productivity
- professional business coach
- profit
- profitability
- profitibility
- progress
- promotion ideas
- pronouns
- pros and cons
- protecting patients
- protection
- protocols
- providers
- PRPAP
- purchases
- purpose
- rabbit hemmorrhagic disease
- rainbow
- re-engage
- receptionist
- recession
- recruit
- recruiting
- recruiting assistance
- recruitment
- refills
- reflect
- relief veterinarians and techs
- relocation
- reminders
- remote patient monitoring
- reptiles
- reputation
- reschedule
- resolution
- resources
- respect
- responsibility
- retain
- retain employees
- retain staff
- retention
- rethink
- retriever
- return on investment
- returns on investment
- revenue
- revenue per unique patient
- rewards
- ROI
- RPM
- safety protocols
- salary
- ScriptRight
- security management
- self-awareness
- self-care
- self-discovery
- selling a veterinary practice
- shareable
- sharing
- small mammals
- smartphone app
- so what?
- social media
- social network
- software
- solving problems
- SOP
- spyware
- staff
- staff communication
- staff development
- staff engagement
- staff loyalty
- staff management
- staff meetings
- staff members
- staff policies
- staff positions
- staff retention
- staff turnover
- staffing
- staffing company
- staffing ratio
- staffing services
- staffing shortage
- Standard Operating Procedures
- standardized
- standards
- state-by-state veterinary salary comparison
- statistical model
- statistics
- stewardship
- strategic increase
- strategies
- strategy
- subscription
- substitute
- success
- support
- support staff
- surveys
- survival guide
- take action
- talkspace
- targets
- taxes
- team
- team buy-in
- team management
- team members
- team up
- team wellbeing
- team wellness
- teamwork
- technician
- technology
- technology partners
- technology product
- telemedicine
- temporary support
- text-to-pay
- the right information
- the right KPIs
- tips
- tips and tricks
- tool
- toolkit
- tools
- tracking
- tracking data
- tracking feedback
- tradeoff
- training
- training and resources
- training staff members
- transactions
- treatment
- trendlines
- trends
- UI
- ultra
- uncertainty
- unique patients
- unique ROI
- user experience
- user friendly
- UX
- vet tech
- vet tech week
- vet techs
- Vet2Pet
- veterinarian
- veterinarian candidate
- veterinarian shortage
- veterinary
- veterinary appointments
- veterinary assistant
- veterinary community
- veterinary customer service
- veterinary cybersecurity
- veterinary data
- veterinary experience
- veterinary industry tracker
- veterinary inventory
- veterinary inventory waste
- veterinary key performance indicators
- veterinary KPIs
- veterinary management
- veterinary medicine
- veterinary mentoring
- veterinary nurse
- veterinary patient compliance
- veterinary patients
- veterinary pharmacy
- veterinary phone shoppers
- veterinary practic
- veterinary practice
- veterinary practice advice
- veterinary practice challenges
- veterinary practice management software reports
- veterinary practice needs an online pharmacy
- veterinary practice ownership
- veterinary practice pricing
- veterinary practice reporting
- veterinary practice wellness plan
- veterinary pricing practices
- veterinary receptionist
- veterinary relief
- veterinary relief staffing company
- veterinary revenue
- veterinary revenue model
- veterinary salary
- veterinary service
- veterinary staff
- veterinary staffing ratio
- veterinary technician
- veterinary technicians
- veterinary-curbside-care
- VetPartners
- vetsource
- Vetsource companies
- vetsuccess report
- VIP
- visits per year
- VMG
- wages
- waitlist
- wearables
- welcoming
- well-being
- wellness
- what?
- work/life balance
- workforce crisis
- workload
- workplace communication
- workplace culture
- workplace safety