Being a new veterinary practice manager can be an extremely overwhelming experience even with the best training and preparation. So imagine if someone moved into this position...
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Practice Management
Confessions of an overflowing inbox: The email etiquette article to send that one person in your practice
Veterinary practices have slowly but surely entered the digital age. Many are finally trading paper and faxing for electronic recordkeeping and emailing. With this shift comes...
Financial fitness: Manage your veterinary practice for profitability with good financial hygiene
One of the most understated keys to profitability is good financial hygiene. In the same way that we have to take care of bodies personally, we must also take care of our...
Here’s why team wellbeing should be your new KPI (yes, you can measure it!) – Q&A interview plus case study
Modern-day KPIs or key performance indicators have been widely used in business since the early 1900s. While the veterinary industry is no stranger to the standard KPIs like...
Carrying staff balances: When employees take it too far and what you can do about it
A widespread challenge in the veterinary industry is showing clients the value of our services, but what about staff members? Surely it’s essential that our staff members...
Missing charges: How to stop the silent killer of revenue, client experience, and patient care
Unless you have a foolproof system in place, there is a good chance your practice is missing charges on a daily basis. Is missing charges that big of a problem? In short, yes....