Lapsing client toolkit

Free lapsing-client resource for veterinary practices

If you’re losing existing clients faster than you can attract new ones, you have a leaky bucket. Learn how to bring lapsing clients back into your practice with this free download.

Reactivate your lapsing clients

Lapsing clients and patients contribute to what is affectionately known as a practice’s leaky bucket—the concept of attracting new clients while also losing existing clients. This kit will help you bring those lapsing clients back into your practice. Inside, you’ll find sample communications—email messages, telephone scripts, and voicemail messages.

  • Sample marketing emails
  • Sample phone and voicemail scripts
  • Tips and tricks for engaging clients

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