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Vet2Pet End User License Agreement

Last modified: October 13, 2022

PLEASE READ THE TERMS OF THIS END USER LICENSE AGREEMENT CAREFULLY BEFORE USING OR ACCESSING ANY FEATURES OF THIS SOFTWARE APPLICATION. BY INSTALLING OR USING THE SOFTWARE APPLICATION, PROGRAM, ACCOMPANYING DOCUMENTATION, READ-ME FILES, OR OTHER FILES (COLLECTIVELY THE “APPLICATION”), YOU ARE INDICATING YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT (“AGREEMENT”). IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST DELETE THE APPLICATION FROM YOUR MOBILE DEVICE, COMPUTER, AND OTHER ELECTRONIC HARDWARE.

This Application is offered by your veterinary service provider (the “Practice”) under a license from Vetsource, doing business as Vet2Pet™, and its subsidiaries and affiliates (collectively referred to as “Vet2Pet,” “we,” or “us”). Questions concerning this Application or its operation should be directed to the contact points set forth at the end of this End User License Agreement. Use of the Application is offered to you conditioned on your acceptance without modification of all terms, conditions, and notices contained or referenced herein (the “Terms of Use”). Use of this Application is restricted to persons over 17 years of age. Your use of the Application and services constitutes your agreement to all Terms of Use; if you do not agree to these terms, do not use the Application. You agree to familiarize yourself with the Terms of Use and to abide by them if and when you use the Application. Vet2Pet is free to revise these Terms of Use at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Such changes shall become effective immediately upon the posting thereof.

Please check these Terms of Use periodically for changes.

In addition to the Terms of Use of this Agreement provided herein, by installing or using this Application you are indicating your acknowledgement and acceptance of additional terms and conditions of the device manufacture, provider, or carrier for the Mobile Device (as defined below) on which you download, access, or use the Application, which are not governed by this Agreement.

NOT INTENDED FOR PROFESSIONAL ADVICE OR DIAGNOSIS. This Application may contain general information regarding the health of pets which should not in any event be construed as specific guidance for your pet. Any information supplied through the Application is for educational purpose or general guidance and does not constitute medical, legal, or other professional advice. Information provided through this Application is for reference only and is not intended as a substitute for proper veterinary advice, diagnosis, or treatment. You should discuss information provided by this Application with your veterinarian, and you should also check product information for any products discussed on the Application. Your interaction with this Application does not create a professional relationship between you and Vet2Pet, or between you and the Practice. If your pet is experiencing an emergency health issue, please contact your veterinarian or a veterinary hospital immediately.

THIRD PARTY WEBSITES. This Application may provide you with links to other websites or applications on the Internet (“Linked Sites”). The Linked Sites are not under Vet2Pet’s or the Practice’s control, and they are not responsible for the contents of any Linked Sites, including without limitation the accuracy, copyright compliance, legality or decency of the Linked Sites or any links contained therein. These links are provided for your convenience, and do not imply endorsement of the Linked Sites by Vet2Pet or any association with the operators of the Linked Sites. Your interactions with third parties associated with the Linked Sites are between you and those third parties associated with the Linked Sites. You hereby agree that Vet2Pet shall not be responsible for dealings with third parties associated with the Linked Sites.

PROPRIETARY RIGHTS. You acknowledge and agree that the materials contained in this Application are protected by copyright, trademark, and other proprietary rights and laws. You may temporarily download or save to your disk or hard drive one copy of materials associated with this Application for your personal use only, provided such copies you make of this material must include any copyright, trademark, or other proprietary notice located on the website which pertains to the copied material. Except for the use expressly authorized, you agree not to sell, transfer, license, modify, copy, reproduce, distribute, transmit, display, perform, publish, or create derivative works from such materials. You agree not to systematically retrieve data or other content from this Application for the purpose of creating a collection, compilation, database, or directory without Vet2Pet’s written permission. All rights not expressly granted herein are reserved. Downloading of any information, content or images from this Application does not transfer any right or ownership of such information, content or images to you, and such information, content or images may be used solely in accordance with the Terms of Use.

PRODUCTS, SERVICES, AND SOFTWARE. You agree that your use of the Application is a license and not a sale of the Application. You agree that the contents of the Application including, but not limited to, graphics, audio clips, text, editorial content, notices, software and other material contain proprietary information and are protected by applicable United States and foreign intellectual property and other laws, including but not limited to trade secrets, copyrights, trademarks, and patents. You agree that you will not use such proprietary information or materials in any way that contradicts these express Terms of Use. Nothing herein shall reduce or modify Vet2Pet’s ownership of the Application. Vet2Pet retains and reserves all rights not expressly granted to you herein.

A description to a product, service, or publication provided by the Application (including any description or reference via hyperlink) does not imply endorsement by Vet2Pet of that product, service or publication. Products and software offered through this Application shall be warranted, if at all, through the written license or warranty provided in connection with such product or software.

LICENSE. You acknowledge and agree that the Application is provided under license, and not sold, to you. You do not acquire any ownership interest in the Application. Subject to your acceptance and ongoing compliance with these Terms of Use, Vet2Pet grants you a personal, non-exclusive, non-transferrable and limited license to install and use the Application on authorized computing devices located in the United States and its territories or any other country to which this Application is being offered by Vet2Pet for use, provided that all uses must be for personal purposes only and subject to the terms of any mobile application retailer where the Application was purchased or otherwise acquired, such as the Usage Rules of Apple Inc.’s App Store Terms of Service (located at http://www.apple.com/legal/itunes/us/terms.html#service) or the terms of service of Google, Inc.’s Android Market (located at http://www.google.com/mobile/android/market-tos.html).

MOBILE DEVICE. By accessing and using the Application with your mobile phone, personal media player, slate computer, tablet computer or other mobile device (collectively “Mobile Device”), you acknowledge and agree that you may receive certain communications from Vet2Pet or the Practice (such as text messages and pictures, e-mails, or other electronic communications means, (collectively “Mobile Communications”). By accessing and using the Application via your Mobile Device, you may incur fees from your mobile data provider or carrier, and you are solely responsible for the payment of such fees. If you choose to disclose information regarding your actual location (including location-related information provided by your mobile data provider or carrier, provider, or other third party applications), you acknowledge and agree that: (1) such information may be made available to other viewers of such information; and (2) neither Vet2Pet nor the Practice are responsible for the correctness of such information and any use of such information by third parties, including other users.

YOUR DATA AND CONTENT. Through your use of the Application, we will automatically collect your personal data as described in the Privacy Notice for the Vet2Pet Mobile Application displayed at https://vetsource.com/privacy-notice-for-vet2pet-mobile-application/ (“Privacy Notice”), and you may, in addition and as described in the Privacy Notice, actively enter and submit information or data in connection with your use of the Application, including information provided in the free-text feedback, or your Vet2Pet account (collectively “User Data”). You assume sole responsibility for any User Data you share, and you alone are liable for the consequences when you post User Content (as defined below) or User Data. All User Data, is subject to the Privacy Notice.

To enable us to provide you with the Application, you hereby grant us: (a) a non-exclusive, worldwide, royalty-free, transferable, sub-licensable, right and license to collect, process, and use your User Data as set forth in the Privacy Notice and this Agreement; and (b) an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, transferable and sub-licensable right and license to use for any lawful purpose your User Data in anonymized form.

In addition, in the course of your use of the Application, you may submit and share content and information with us or with other users of the Application, which may include feedback, comments, improvements, suggestions, questions, ideas or other information (collectively “User Content”). You represent and warrant that you own all intellectual property rights in your User Content or otherwise have the right, and received all required consents, authorizations and licensed to use the User Content for the Application and to provide the User Content to us as contemplated hereunder, and that by submitting or sharing your User Content with us, you are granting us and our affiliates with an irrevocable, worldwide, perpetual, unrestrictive, non-exclusive, royalty-free, transferable and sub-licensable right and license to use, copy, distribute, disseminate, prepare derivative works of, and display your User Content in any manner we deem fit, including for commercial purposes or otherwise, at our sole discretion and without acknowledgment or compensation to you but in each case we will not share or publish your personal data without your express prior written consent.

As between you and Company, subject to the rights granted to us in this Agreement, you retain full ownership of all of your User Data and User Content and any intellectual property rights or other proprietary rights associated with your User Data and User Content.

You are solely responsible for making backup copies of your User Data and User Content. If the Application is discontinued or canceled, we may permanently delete your User Data and User Content in accordance with the terms of the Privacy Notice.

SUBMISSIONS. You hereby grant to Vet2Pet and the Practice the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, reviews or comments, advertisements or listings for products and/or services, or other information communicated to Vet2Pet through use of this Application (together, the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Vet2Pet will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Vet2Pet operations.

You agree that all Submissions provided are the sole responsibility of the person or entity from which the Submission originated, and that you are responsible for each Submission that you post using this Application. As Vet2Pet may make modifications to this Application and to the Vet2Pet website, you agree that Vet2Pet may at any time delete, refuse or move Submissions posted to the Vet2Pet website and the Application for any reason.

NO UNLAWFUL OR PROHIBITED USE. 

You agree not to use the Application for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Application in any manner that could damage, disable, overburden, or impair this Application or the Vet2Pet website, or interfere with any other party’s use of Application or the Vet2Pet website or services. You may not seek by any means to obtain any materials or information through the Application not intentionally made available to you through the Application. To the extent the Application allows communication features, you agree to post messages only if they are relevant to the intended subject matter of the forum.

You agree that you will not:

  • Post messages that are inappropriate, unlawful, threatening, obscene, vulgar, pornographic, profane, indecent, defamatory, libelous, abusive, or a violation of the legal rights (including, without limitation, privacy and publicity rights) of others.
  • Violate the copyright, trademark, or other intellectual property rights of any other person or entity.
  • Upload any files containing viruses, corrupted files, or any other component that may be harmful to the operation of another’s computer.
  • Improperly assume or claim the identity, characteristics, or qualifications of another person.
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters.
  • Harvest or otherwise collect information about others, including, without limitation e-mail addresses, without their consent.
  • Attempt to gain access to any portion of this Application, any computer, server, account, network, software, or hardware associated with this Application, from which you are restricted.
  • Violate any applicable laws or regulations.
  • Disrupt the normal flow of dialogue, or otherwise act in a way which affects the ability of other people to engage in real time activities via this Application.
  • Post Submissions or any other content using any manual or automatic posting tools other than those provided by Vet2Pet without express written consent from Vet2Pet.
  • Post hyperlinks to other websites that contain content that falls within the descriptions set forth above.

Vet2Pet and the Practice are not obligated to monitor the communications posted to the Application or Vet2Pet website using this Application or other methods of posting Submissions. However, they may, at their sole discretion edit, decline to post, or remove any information or materials or any portion thereof. You agree that you will create only one account for use of this Application.

LEGAL AGE.  This Application is not intended for children under the age of 17. By using this Application, you affirm that you are at least 17 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Terms of Use and agree to comply with the Terms of Use. If you are under 17, please do not provide Submissions or otherwise use this Application.

SECURITY. Any user names and/or passwords used for this Application are for individual use only. You will be responsible for the security of your user name and/or password (if any). Vet2Pet will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Vet2Pet considers insecure, Vet2Pet will be entitled to require the password to be changed and/or terminate your account.

You agree to provide true, accurate, current and complete information on this Application for use in any program, website, or service in which you participate through this Application. If you provide any information that is false, inaccurate, out of date, or incomplete, or Vet2Pet or the Practice has reasonable grounds to suspect that such information is false, inaccurate, out of date, or incomplete, then we may suspend or terminate your access to this Application and the services thereof, and may refuse any and all current or future use of the services.

NO REPRESENTATIONS OR WARRANTIES. Vet2Pet and the Practice make no representations or warranties that this Application is free of defects, viruses or other harmful components, and neither party shall be responsible for any damages or loss that may result from the hacking or infiltration of this Application, the Vet2Pet website, or Vet2Pet’s computer systems. YOU HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THIS APPLICATION AND YOU AGREE TO HOLD VET2PET AND THE PRACTICE HARMLESS FROM, AND YOU COVENANT NOT TO SUE VET2PET FOR, ANY CLAIMS BASED ON THE USE OF THIS APPLICATION, INCLUDING CLAIMS FOR LOST DATA, WORK DELAYS OR LOST PROFITS RESULTING FROM USE OF MATERIALS OR CONTENT FROM THIS APPLICATION. The pages provided by this Application may contain technical inaccuracies, outdated information and typographical errors. Access to this application is provided free of charge as a courtesy. HOWEVER, ALL MATERIALS, INFORMATION, SOFTWARE PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS APPLICATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.”  VET2PET AND THE PRACTICE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. VET2PET AND THE PRACTICE MAKE NO WARRANTIES OR REPRESENTATIONS CONCERNING THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE INFORMATION, PRODUCTS OR SERVICES CONTAINED IN OR OBTAINED THROUGH THE APPLICATION FOR ANY PURPOSE. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES; THESE EXCLUSIONS MAY NOT APPLY TO YOU.

DISCLAIMER OF LIABILITY. UNDER NO CIRCUMSTANCES SHALL VET2PET, THE PRACTICE, OR THEIR SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR ANY OTHER DAMAGES WHATSOEVER THAT MAY RESULT FROM THE USE OF OR THE INABILITY TO USE THIS APPLICATION, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DETERIORATION OR CORRUPTION OF FILES, DELETION OR CORRUPTION OF EMAIL, ERRORS, LOSS OF DATA, LOSS OF PROFITS, DEFECTS, VIRUSES, AND/OR DELAYS. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF VET2PET OR THE PRACTICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

If you are dissatisfied with any portion of the Application or the associated services, your sole remedy is to cease using them. In no case shall Vet2Pet be liable for any amount exceeding $25.

INDEMNITY. You agree to defend, indemnify, and hold harmless Vet2Pet, the Practice, and each of their employees, agents, directors, officers and shareholders, from and against all liabilities, claims, damages, and expenses (including without limitation reasonable attorneys’ fees and costs) arising out of your use of this Application, any Submissions that you post using this Application, your breach of this agreement, or your infringement of the intellectual property rights of third parties.

TERMINATION. Vet2Pet and the Practice reserve the right to terminate your access to the Application or to any or all of its services at any time without notice for any reason whatsoever, and shall not be held liable to you or any third-party for any termination of your access to this Application.

TRADEMARKS AND COPYRIGHTS. Trademarks, service marks, and logos displayed by this Application are the property of Vet2Pet, the Practice, or the party that provided the trademarks, service marks, and logos to Vet2Pet. Vet2Pet and any party that provided trademarks, service marks, and logos to Vet2Pet retain all rights with respect to any of their respective trademarks, service marks, and logos displayed by this Application. All content provided by the Application whether provided by Vet2Pet or through links to Linked Sites is the copyrighted work of Vet2Pet and/or the owner(s) of the Linked Sites. Except as stated herein, none of the contents of the Application may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior express written permission of Vet2Pet or the owner(s) of the Linked Sites.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT.  Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to our Designated Agent. In accordance with the Digital Millennium Copyright Act (DMCA), Vet2Pet has designated an agent to receive notice of unauthorized online use of copyrighted materials. If you believe that your copyrighted work is being infringed, please notify our copyright agent specified below.

E-mail may be sent to: [email protected]

Mail may be sent to:

Vetsource
Legal Dept.
9500 NE Cascades Pkwy,
Portland, OR 97220

Please notify us in writing and include all of the following:

  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Vet2Pet to locate the material.
  • Information reasonably sufficient to permit Vet2Pet to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Nothing within this Application shall be construed as conferring any license under any intellectual property right, including any right in the nature of trademark or copyright, of Vet2Pet or any third party, whether by estoppel, implication, or otherwise. All trademarks and trade names are the property of their respective owners. Except as otherwise noted, Vet2Pet is the owner of all trademarks and service marks of this Application, whether registered or not.

DATA USE AND PRIVACY.  Please refer to our Privacy Notice for information regarding the collection and use of personal information from use of this Application, as well as the Vet2Pet Website Services Terms of Use posted to www.vetsource.com. You agree to the collection, use, and disclosure of your data in accordance with the Privacy Notice. Despite any representations concerning privacy, Vet2Pet reserves the right to disclose without notice to you any information in its possession if required to do so by law or upon a good-faith belief that such action is necessary to comply with the law, to protect or defend our rights or property, or to respond to an emergency situation. Specific features or pages of this Application may include additional or different terms relating to the use of personal information collected from such features or pages.

UPDATES. Vet2Pet may from time to time develop and provide for Application updates, which may include upgrades, bug fixes, patches, other error corrections or new features (collectively, including related documentation “Updates”. Updates may also modify or delete in their entirety certain features and functionality. You agree that Vet2Pet has no obligation to provide any Updates or to continue to provide or enable any particular features of functionality. 

EXPORT REGULATION. The Application may be subject to US export control laws, including the Export Control Reform Act and its associated regulations. You shall not, directly or indirectly, export, re-export, or release the Application to, or make the Application accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. You shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the Application available outside the US.

GENERAL. This Agreement shall be given effect to the fullest extent permissible by law. In case any one or more of the provisions contained in this agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provisions hereof, and this agreement shall be construed to give maximum legal effect to the intent expressed herein. This agreement is governed by, and construed in accordance with the laws of the State of Oregon, without giving effect to any principles of conflicts of law. You hereby consent to the exclusive jurisdiction and venue of the courts of the State of Oregon or, if appropriate, the United States District Court for the District of Oregon for the resolution of all disputes arising out of or relating to the use of this Application and the associated services. Vet2Pet may assign this agreement, in whole or in part, at any time. This Agreement constitutes the entire agreement between the user and both Vet2Pet and the Practice with respect to this Application, and these agreements supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between Vet2Pet and the user with respect to the Application. As such, these terms of use represent the entire understanding relating to the use of this Application and prevail over any prior or contemporaneous, conflicting or additional communications.

Vet2Pet and the Practice’s performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement is in derogation of their rights to comply with governmental, court, and law enforcement requests relating to your use of the Application, or information collected by Vet2Pet or the Practice in connection with such use.

Any unauthorized access, modification or change of any information, or any interference with the availability of or access to this Application is strictly prohibited. Vet2Pet reserves all legal rights and remedies available to it and this disclaimer shall in no way be deemed a limitation or waiver of any other rights Vet2Pet may have.

Specific features or pages of this Application may include additional or different terms relating to the use of this Application. In the event of a conflict between such terms and these terms of use such specific terms shall control.

All rights not expressly granted herein are reserved exclusively and entirely to Vet2Pet.

CONTACT INFORMATION.  Questions about this End User License Agreement should be directed to:

Vetsource
Legal Dept.
9500 NE Cascades Pkwy,
Portland, OR 97220

Questions about our products should not be directed to this address and will not be replied to. Please use this contact information only for legal and Privacy Notice matters. For all other inquiries, refer to the Contact Us section of our home page, or you may contact the Practice.