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Vet2Pet

Expand pet care beyond your four walls

Build stronger relationships and communicate more efficiently with your clients with the Vet2Pet client engagement solution and app, free for Prescription Management customers.

A woman looking at a phone, a small dog is on her lap.

Thoughtfully designed by veterinary professionals

The Vet2Pet loyalty-boosting client app and impressive suite of time-saving features simplify your workflows and elevate the pet owner experience.

Bundle your services and save

Vetsource Prescription Management customers can receive the Vet2Pet app and client engagement solution for free!

Practices who use both Prescription Management and Vet2Pet enjoy increased revenue, client loyalty, and compliance with recommended treatments. 

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Client communication

Give clients the communication options they want

Today’s pet owners want easy access to their veterinarian and convenient options for taking care of their pets’ health.

Now you can increase client satisfaction with tools that transform how pet owners interact with your practice — and reduce the workload on your team at the same time.

  • App chat and 2-way texting
    Give clients (and staff) an easy way to communicate via app chat and 2-way text messaging.
  • Push notifications
    Instantly alert clients of important messages with one-way app notifications.
  • Email messaging
    Easily reach all clients (even those who don’t have the app) with targeted and customizable email messaging.
Woman with her dog on a couch

3 hours

of phone time saved per day per practice, on average*

*Data on file at Vetsource

Appointment management

Woman with her dog on a couch

626

appointment requests generated through the app each year, per practice, on average*

*Data on file at Vetsource

Reduce the hassle of scheduling appointments and checking out

Inefficient processes and outdated technology can increase staff burnout and frustrate pet owners. Busy veterinary teams need solutions that let clients manage their visits to your practice — Vet2Pet puts the power in your hands to create experiences that benefit pet owners and staff alike.

Vet2Pet’s intuitive interface helps you simplify visits and reduce the back-and-forth phone calls, saving time and increasing efficiency — and leads to happier client interactions and happier teams.

  • Appointment requests
    Clients can easily request appointments through the app, minimizing phone calls. 
  • Appointment confirmations
    Send appointment reminders via email, push notification, and text message to remind clients of a scheduled appointment. 
  • Virtual payment
    Simplify the checkout process by enabling virtual payment via the app.
  • Visit tracker
    Reduce phone calls and keep concerned pet owners in the loop from check-in to pickup with the visit tracker.

Reminders and requests

Make it easy for clients to stay on top of their pets’ health

Sometimes pet owners need a little extra help remembering your recommended treatments and prescriptions to keep their pets healthy.

With Vet2Pet, you can make it easier for them to follow through — without adding to your team’s workload.

  • Pharmacy requests
    Increase compliance and pharmacy revenue by allowing clients to request prescription refills for pickup or place orders for home delivery with a direct link to your Vetsource online store in the app.
  • Record requests
    Eliminate staff time spent on vaccination record requests by empowering clients to get them directly from the app. 
  • Health service reminders
    Control when and how you send health service reminders, with digital and print postcard options that drive compliance and revenue.
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9.7%

 average increase in pharmacy revenue*

*Data on file at Vetsource

Loyalty boosters

Woman with her dog on a couch

We have the pet selfie carousel playing on a big screen, and our clients always ask how their pet can be included. We tell them to download the app and send us a photo. It allows us to connect with them in a more meaningful way.

—Dana Panduro, The Veterinary Hospital

Keep your practice top of mind and increase loyalty

Pet owners have an abundance of choice when it comes to options for their pets’ needs, making client retention a top priority. Vet2Pet’s loyalty features help you strengthen bonds, increase compliance, and improve satisfaction.

  • Loyalty program
    Reward top clients with a loyalty program that incentivizes repeat visits and purchases.
  • Referrals
    Give existing clients a quick and easy way to refer their friends to your practice by automatically sending their friends an email.
  • Pet selfies
    Bond with clients over their pet selfie photos in the app and showcase them in practice and on social media.
  • Post-visit surveys
    Stay on top of client feedback and encourage positive reviews with automated post-visit surveys.

Support

Dedicated support, every step of the way

From implementation to strategizing, our expert team is here to help your practice thrive.

  • Clear updates and training throughout the implementation process
  • Ongoing support via instant chat, phone, or email, plus a help center and resources
  • A dedicated account manager to help you strategize and meet your goals
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Our team loves Vet2Pet’s custom reminders. We are able to decide what reminders we want to send, as well as when and to whom we want to send them! Thanks to the reminders, we’re seeing an increase in compliance and return visits.

—Lindsay Mamula, DVM, CVPM, CVFT, Owner, Veterinary Center of Parker

Power your practice with integration

Vetsource's prescription management, payment processing, and data solutions integrate with many of the most popular practice information management systems (PIMS), including Avimark, Cornerstone, Vetspire, and more.

Reach out to see how our integration options can help your business streamline operations.

Ready to level up your client communication?

Schedule a demo