Retail Services

Reduce the complexity of the pet care ecosystem

We connect retailers, pet owners, and veterinarians to make prescription routing and fulfillment easy for everyone involved.

Simplify pet prescription routing and fulfillment

When pet owners shop with online retailers, their prescription medication and therapeutic diet requests can be routed through our platform and sent directly to their personal veterinarian. This seamless connection speeds up turnaround time and helps pets get the products they need to stay healthy, all while keeping veterinarians at the center of pet healthcare.

Vetsource partners with retailers that share the vision of helping pets get the best care possible through collaboration with veterinarians, manufacturers, and pet owners. Email us at [email protected] to learn more.

  • Prescription routing
    Electronic processing streamlines Rx routing to veterinarians, speeds processing time, and ensures accuracy. Our database of over 34,000 veterinary practices ensures Rx requests are connected to the pet owner’s personal vet.
  • Scalable and customizable solutions
    Data and technology capabilities include backend services, online pharmacy, and advanced analytics. We provide flexibility and options to suit any technical needs.
  • Simple integration
    An easy process and personalized guidance simplify integration in a straightforward way. We’ll be with you every step of the way.
  • Fulfillment and customer service
    Specially trained pharmacy teams support your business and ensure safety and accuracy throughout the process. With 15+ years of pet pharmacy experience, our industry-leading services provide regulatory and operational expertise you can count on.

Pet pharmacies can be complicated. 
Find out how we make it simple with our customizable approach.

Leave pharmacy fulfillment and shipping to us

Prescription orders go through multiple checks to ensure the highest level of accuracy, safety, and quality control. Our solution streamlines the order process, while pharmacists trained in veterinary pharmacy review each Rx to ensure the appropriate use of the drug before it’s shipped.

A customer places an order online, or a veterinarian places it through the digital prescribing tool during an appointment.

The veterinarian receives the Rx through Vetsource, where they review and approve, deny, or suggest an alternative.

Once the prescription is approved, it’s sent directly to a Vetsource pharmacist for clinical review.

A pharmacy technician fills the order. Checkpoints along the way verify the product, patient label, and shipping address, while an automated system weighs, labels, and sorts the package.

Customers receive notifications throughout the process, including order status and tracking info, so they’re always in the know.

The order completes its journey, arriving at your customer’s front door.