Enhancing Veterinary Care: Adding Client Experience to Quality Medicine

Presented by Dr. Caitlin DeWilde

As client expectations, practice technologies, and industry staffing demands continue to evolve, veterinary practices may no longer enjoy the same reliable customer experience cycles they once did. However, by better understanding the needs and preferences of pet owners, practices may be able to tailor their communication strategies and workflows to better serve clients and team members, reducing inefficiency and frustrations along the way.

Caitlin DeWilde, DVM is a practicing veterinarian graduate from the University of Illinois and is the founder of The Social DVM, a consulting firm devoted to helping veterinary professionals learn, manage and grow their social media and online reputation.