RETRIEVER email program

Effortlessly retrieve your lapsing patients

Maintaining your existing base is easier and less costly than attracting new clients. Let RETRIEVER™ simplify your veterinary email marketing with automated emails to clients with pets overdue for care.

Simplify veterinary client communications with RETRIEVER

RETRIEVER identifies patients who haven’t visited your practice in 14, 16, and 18 months, and automatically sends a series of three emails encouraging pet owners to book appointments.

  • Book now button in every email
    Allows clients to request an appointment by emailing your practice.

  • “No Thanks” survey option for pet owners
    Allows clients to update you on reasons why they’re not making an appointment.

  • Monthly program performance report
    Summarizes the number of pet owner emails sent, revenue generated, and patients retrieved.
  • Patient details spreadsheet
    Monthly report appendix shows the contact info for email recipients and highlights bounced emails.

Makes client communications hassle-free

Thanks to a sophisticated algorithm and automated emails, you don’t have to lift a finger. Our veterinary email marketing experts take care of testing subject lines, email copy, and images to maximize response rates and minimize headaches.

Proven to increase veterinary revenue

According to Vetsource data from 2019, practices earn on average more than $8,000 in revenue from “retrieved” patients in 8 months. RETRIEVER pays for itself and helps increase retention by getting clients and patients back through your doors.


“I would strongly recommend RETRIEVER to any practice that’s interested in rescuing lapsing patients and clients and getting them back through the front door. The program pays for itself many times over.”

—Ben Spinks, CVPM, Tipp City Veterinary Hospital

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