• A copy of your client and patient list will appear in your Vetsource ScriptRight^® database approximately 1 week after the initial installation. Large databases (10,000+ clients) can take up to 2 weeks.
• If you already have Home Delivery clients in your database, our system will automatically merge matching records.
• New client and patient updates are copied over every 48-72 hours.

If WriteBack is enabled, the following orders from your Prescription Management service will write into your patient records:

1. Any prescription item ordered via ScriptRight or through your online store
2. Includes Rx Nutrition and OTC Drugs used in a treatment plan (such as dietary supplements Denamarin or Dasuquin)

When your database is integrated for the first time, the following client and patient information is copied into the ScriptRight database:

1. Client name, address, phone number, and email
2. Pet name, age, weight, and breed

If you have elected to include WriteBack functionality, you will see prescription info written into associated patient files

1. Complete information for any new client or patient
2. Pet weight change
3. Deceased status changes
4. Client email address

1. Client name or address changes: Changes in your records do not necessarily reflect your clients’ preferences for receiving mail. Automatic updates to our system could cause shipping delays if the client has not updated their name with the post office or changed residence but not where they prefer to receive packages. It’s imperative that your staff confirm shipping names and addresses prior to submitting an order in ScriptRight. Your clients can also change this information by logging into their e-commerce account or contacting our Pet Owner Care team at (877) 738-4443.
2. Pet name changes: To comply with federal pharmacy regulations, name changes must be performed manually by a staff member to provide a record that the pet is the same individual. If the pet has existing prescriptions, a new prescription must be written/entered under the new name.

If WriteBack is enabled, the following orders and information do NOT write into your PIMS records when entered or updated in your Prescription Management System:

1. eConnect or Wedgewood Compounding orders*
2. The client’s name, phone, email, address, or deceased/inactive status
3. The patient’s name, breed, sex, birthdate, weight, or deceased/inactive status

* In most or all states, a practice’s Online Pharmacy records count as medical records, and prescriptions or treatments do not necessarily need to be reflected in both your PIMS and your Prescription Management records. WriteBack is first and foremost a convenience for your practice, and not intended to replace medical records requirements. Check with your state’s Veterinary Board for details on their requirements for your PIMS records.