• A copy of your client and patient list will appear in your Vetsource Practice Home database approximately 1 week after the initial installation. Large databases (10,000+ clients) can take up to 2 weeks.
• If you already have home delivery clients in your database, our system will automatically merge matching records.
• New client and patient updates are copied over every 48-72 hours.

When your database is integrated for the first time, the following client and patient information is copied into the Practice Home database:

1. Client name, address, phone number, and email
2. Pet name, age, weight, and breed

Note: Wedgewood Pharmacy orders for compounded medications are not eligible for writeback (the information for those orders cannot be copied into your PIMS).

If writeback is enabled, the following orders from your Prescription Management service will write into your patient records:

• Any prescription item ordered via Practice Home or through your online store
• Includes Rx Nutrition and OTC Drugs used in a treatment plan (such as dietary supplements Denamarin or Dasuquin)
  

Integration will only continuously update the following information in the Practice Home database:

1. Complete information for any new client or patient
2. Pet weight change
3. Deceased status changes
4. Client email address
5. Retail orders

Some updates are not automatic and require your input:

• Client name or address changes: Changes in your records do not necessarily reflect your clients’ preferences for receiving mail. Automatic updates to our system could cause shipping delays if the client has not updated their name with the post office or changed residence but not where they prefer to receive packages. It’s important for your staff to confirm shipping names and addresses prior to submitting an order in Practice Home. Your clients can also change this information by logging into their account at your online store or by contacting our Pet Owner Care team at (877) 738-4443.
• Client status: inactive/deleted
• Pet name changes: To comply with federal pharmacy regulations, name changes must be performed manually by a staff member to provide a record that the pet is the same individual. If the pet has existing prescriptions, a new prescription must be written/entered under the new name.

If writeback is enabled, the following orders and information do not write into your PIMS records when entered or updated in your Prescription Management System:

• Retail or Wedgewood Compounding orders*
• The client’s name, phone, email, address, or deceased/inactive status
• The patient’s name, breed, sex, birthdate, weight, or deceased/inactive status

* In most or all states, a practice’s online pharmacy records count as medical records, and prescriptions or treatments do not necessarily need to be reflected in both your PIMS and your Prescription Management records. Writeback is first and foremost a convenience for your practice, and not intended to replace medical records requirements. Check with your state’s veterinary board for details on their requirements for your PIMS records.