Practice toolkit
Staff resources
Take advantage of training resources for staff or share handouts with clients.
Training resources
Quick start guide
Print and post this handy cheat sheet with instructions on how to complete essential tasks like creating orders.
Home delivery talking points
Feel more at ease talking to clients about the benefits of home delivery with this list of talking points. Keep it at the front desk for easy reference.
Conversation starters
Designed for posting at workstations, this handy guide covers common opportunities for talking to pet owners about home delivery.
Marketing checklist
Use this easy-to-follow checklist to get the most out of your home delivery program. Share with your team and divvy up the list.
Pet owner refund policy
Intended for staff use, the refund policy covers prescription, OTC, and nutrition products ordered through your online pharmacy.
Shout out cards
Print and cut these cards to make it easy for your team to show appreciation for each other, from fielding phone calls to calming spicy patients.
Pricing conversations guide
Feel more confident having pricing conversations with clients by taking advantage of these tips and scripts.
Find more useful information and how-to guides in the help center in Practice Home.
Pet owner handouts
Compounded prescriptions
Give this handout to clients if you’ve placed a compounded prescription order for them. The instructions make it easy for them to reorder their compounded prescriptions. Keep a copy at your front desk for easy reference, too.
Online shopping guide
Use this handout with your clients who may need a little extra help with shopping online. The resource guides them through creating an account and offers tips on navigating your online store.