Practice toolkit
Staff resources
Share handouts with clients or take advantage of training resources for staff
Pet owner handouts
Compounded prescriptions
Give this handout to clients if you’ve placed a compounded prescription order for them. The instructions make it easy for them to reorder their compounded prescriptions. Keep a copy at your front desk for easy reference, too.
Online shopping guide
Use this handout with your clients who may need a little extra help with shopping online. The resource guides them through creating an account and offers tips on navigating your online store.
Training resources
Conversation starters
This handy guide covers common opportunities for talking to pet owners about home delivery. Keep a copy at the front desk or in the exam room for easy reference.
Talking points
Help staff feel more at ease talking to clients about the benefits of your home delivery program with this convenient list of talking points. We recommend keeping a copy at the front desk.
Marketing checklist
Use this easy-to-follow checklist to make sure you are getting the most out of your home delivery program. Download and share with your staff to make sure your team checks off all the steps.
Pet owner refund policy
This handout covers our refund policies for prescriptions, OTC, and nutrition products ordered through your online pharmacy.