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Veterinary Practice

Is your practice truly growing? The number of new clients won’t tell you the whole story (Are you looking at your active patients?)

14 min read | by Sheri Gilmartin, CVT

One of the most important KPIs you should be tracking in your practice is the “net change in active patients” metric. It is a performance measurement that is not readily...

14 min read | Sheri Gilmartin, CVT

Cultivating a consistent and memorable client experience in your practice

15 min read | by Heather Prendergast

Often, veterinary team members get caught up in the busy moments of the practice. Receptionists check clients in and out, answer the phones and make appointments. Veterinary...

15 min read | Heather Prendergast

5 keys to success when developing a wellness plan

8 min read | by Brenda Tassava Medina

In a previous post, I shed some light on how to know if your practice needs a Wellness Plan. Say you’ve determined that your clients need one. What’s next? Developing a Wellness...

8 min read | Brenda Tassava Medina

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