People — pet owners included — almost always take the path of least resistance. Unfortunately, pet owners often see refilling medications at the veterinary practice as...
I remember being introduced to the concept of veterinary forward booking in the early 2000’s at a veterinary conference. The idea was to be like the dentist, and rebook the...
Veterinary teams are feeling more overwhelmed than ever before, and there is nothing more frustrating for a pet owner than not being able to see their veterinarian when their pet...
When you’re spending the time, energy, and, in some cases, money, to send emails to your clients, you want to ensure they’re reaching their target inboxes and building your...
My client service reps hated me. OK, I’m exaggerating a little. But when my former veterinary practice started seeing a dramatic uptick in no-call/no-show appointments, our only...
Asking for feedback isn’t something that comes naturally to many of us. In fact, it can be downright terrifying. But, if you’re able to overcome that fear and ask for feedback,...