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Client Engagement

Vet2Pet: 2022 updates and enhancements

Vetsource’s Client Engagement solution is constantly evolving to meet the needs of busy veterinary practices. Here are the latest updates.

Recently released

Vetsource’s Vet2Pet product team doesn’t sleep much. Check out everything they’ve been working on to make the Vet2Pet client connection system the best it can be.

  • Invite-all email updates
    -Only the features your practice uses will be included on the client’s invite email.
    -Re-invite all emails can be sent automatically to clients who haven’t downloaded your app.

  • Appointment Management enhancements
    -Custom cadence can be set for appointment confirmations.
    -Appointment confirmations can be sent via SMS text.

  • Appointment confirmation writebacks through SyncVet, our new tool for read/write data integration (for AVImark customers)

  • 2-Way Texting

    • Email Messaging

    • Post-Visit Surveys

    • App Chat enhancements
      -Your team can mark chats as unread.
      -A customizable chat greeting can be sent to the app user when they initiate a chat.

    • Reminder Postcards enhancements
      -We’ve implemented an improved search function on your current batch report.
      -You can export your current batch report.

    Coming Soon

    Stay tuned for the following updates.

    • Reminder Postcards enhancement
      -More exclusion capabilities and options will be available.

    • App Chat enhancement
      -Chats can be sent from specific departments and providers.

      • Prescription Refill Tracker and Virtual Payment option

      • Direct integration with Vetstoria

      • Automated delivery of the vaccination summary