Vetsource logo

Home delivery shipping rates

VCA logo
  • Orders will ship separately based on the shipping methods below. Multiple shipping rates may apply to orders containing multiple items.
  • Vetsource® cannot process or ship a prescription order until DVM approval is received. Timely approval of pending orders is critical in ensuring that client orders get shipped and received within the client’s expected timeframe.
  • Orders shipped to destinations in Alaska or Hawaii will always ship via Priority Mail and cannot be delivered to a P.O. Box.

     Hover over image to download

Standard pharmacy orders

  • Exceptions include Never Forget® individual doses, insulin, heavy items (over 3 lb) and food orders.
  • Federally controlled substances must be delivered to a physical address via an expedited shipping option and require an adult signature to receive the order.
Shipping method Orders $49 and up Orders under $49
Standard (4-8 business days) FREE $4.79
Ground (3-5 business days) $6.95 $6.95
3 Day (3 business days) $12.95 $12.95
2 Day (2-3 business days) $15.95 $15.95
Next Business Day (USPS Priority Mail) $19.95 $19.95
Alaska & Hawaii (Priority Mail) $4.00 $8.79

Single-dose parasite preventive Never Forget orders

Shipping method Shipping cost
Standard (3-4 business days) FREE
Single-dose Never Forget orders $20 and over (excluding ComboGuard®) FREE
Single-dose Never Forget orders under $20 (excluding ComboGuard) $2.50 per dose
ComboGuard single-dose Never Forget orders $3.00 per dose
All Never Forget orders shipping to Alaska or Hawaii $4.00 Priority shipping

Heavy item orders (over 3 lbs)

Shipping method Shipping cost
Bulk items $6.95 plus $0.30 per pound over 3 lbs

Temperature-controlled shipments

  • Orders only ship Monday through Thursday and are not processed the day before a major holiday.
  • When shipping to areas with extreme climates, please consider shipping to an address where someone will be available to receive the package promptly.
  • We are unable to ship temperature-controlled items to Alaska or Hawaii.
  • Please call Practice Support at (877) 738-4443 for clarification.
Shipping method Shipping cost
UPS Overnight (1-2 business days) $19.95

Hill’s Diet orders

  • Shipping charges are based on total order weight.
  • Orders ship three times per week, so please allow 4-8 business days for delivery.
  • We are unable to deliver pet food to Alaska or Hawaii.
Product weight (lb) Orders $49 and up Orders under $49
All sizes FREE $5.00

Royal Canin and Purina Diet orders

  • Orders ship daily, so please allow 4-8 business days for delivery depending on product availability.
  • We are unable to deliver pet food to Alaska or Hawaii.
Product weight (lb) Standard ground 
All sizes FREE



We’re here to help! For practice support, contact Vetsource via live chat in your home delivery platform, email at [email protected], or call (877) 738-8883.

We’re available Monday-Friday, 5 a.m.-5 p.m. and Saturday 7 a.m.-1 p.m. PT.