Home delivery shipping rates
- Orders will ship separately based on the shipping methods below. Multiple shipping rates may apply to orders containing multiple items.
- Vetsource® cannot process or ship a prescription order until DVM approval is received. Timely approval of pending orders is critical in ensuring that client orders get shipped and received within the client’s expected timeframe.
- Orders shipped to destinations in Alaska or Hawaii will always ship via Priority Mail and cannot be delivered to a P.O. Box.
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Standard pharmacy orders
- Exceptions include Never Forget® individual doses, insulin, heavy items (over 3 lb) and food orders.
- Federally controlled substances must be delivered to a physical address via an expedited shipping option and require an adult signature to receive the order.
| Shipping method | Orders $49 and up | Orders under $49 |
| Standard (4-8 business days) | FREE | $4.79 |
| Ground (3-5 business days) | $6.95 | $6.95 |
| 3 Day (3 business days) | $12.95 | $12.95 |
| 2 Day (2-3 business days) | $15.95 | $15.95 |
| Next Business Day (USPS Priority Mail) | $19.95 | $19.95 |
| Alaska & Hawaii (Priority Mail) | $4.00 | $8.79 |
Single-dose parasite preventive Never Forget orders
| Shipping method | Shipping cost |
| Standard (3-4 business days) | FREE |
| Single-dose Never Forget orders $20 and over (excluding ComboGuard®) | FREE |
| Single-dose Never Forget orders under $20 (excluding ComboGuard) | $2.50 per dose |
| ComboGuard single-dose Never Forget orders | $3.00 per dose |
| All Never Forget orders shipping to Alaska or Hawaii | $4.00 Priority shipping |
Heavy item orders (over 3 lbs)
| Shipping method | Shipping cost |
| Bulk items | $6.95 plus $0.30 per pound over 3 lbs |
Temperature-controlled shipments
- Orders only ship Monday through Thursday and are not processed the day before a major holiday.
- When shipping to areas with extreme climates, please consider shipping to an address where someone will be available to receive the package promptly.
- We are unable to ship temperature-controlled items to Alaska or Hawaii.
- Please call Practice Support at (877) 738-4443 for clarification.
| Shipping method | Shipping cost |
| UPS Overnight (1-2 business days) | $19.95 |
Hill’s Diet orders
- Shipping charges are based on total order weight.
- Orders ship three times per week, so please allow 4-8 business days for delivery.
- We are unable to deliver pet food to Alaska or Hawaii.
| Product weight (lb) | Orders $49 and up | Orders under $49 |
| All sizes | FREE | $5.00 |
Royal Canin and Purina Diet orders
- Orders ship daily, so please allow 4-8 business days for delivery depending on product availability.
- We are unable to deliver pet food to Alaska or Hawaii.
| Product weight (lb) | Standard ground |
| All sizes | FREE |