Practice toolkit

Staff resources

Share handouts with clients or take advantage of training resources for staff

Pet owner handouts

Card placeholder

Compounded prescriptions

Give this handout to clients if you’ve placed a compounded prescription order for them. The instructions make it easy for them to reorder their compounded prescriptions. Keep a copy at your front desk for easy reference, too.

Card placeholder

Online shopping guide

Use this handout with your clients who may need a little extra help with shopping online. The resource guides them through creating an account and offers tips on navigating your online store.

Training resources

You can also find useful information and how-to guides in the help center in Practice Home.
Card placeholder

Conversation starters

This handy guide covers common opportunities for talking to pet owners about home delivery. Keep a copy at the front desk or in the exam room for easy reference.

Card placeholder

Talking points

Help staff feel more at ease talking to clients about the benefits of your home delivery program with this convenient list of talking points. We recommend keeping a copy at the front desk.

Card placeholder

Marketing checklist

Use this easy-to-follow checklist to make sure you are getting the most out of your home delivery program. Download and share with your staff to make sure your team checks off all the steps.

Card placeholder

Pet owner refund policy

This handout covers our refund policies for prescriptions, OTC, and nutrition products ordered through your online pharmacy.