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eVet Practice Integration

We’re here to assist you with integrating your practice information management system (PIMS). This is an important step and we need your help to complete the process.

Steps for integration


  1. Within 1 business day of receiving this email, our onboarding team will contact eVet Practice to begin the data transfer from your PIMS database to your Vetsource database.
  2. You’ll receive an email from onboarding once we receive confirmation that eVet Practice is sending data.
  3. You’ll receive a final confirmation email from Vetsource when we begin receiving data.

Questions about how Vetsource uses your data? Read our privacy policy.

After installation

  • A copy of your client and patient list will appear in your Vetsource Practice Management database approximately 2 weeks after the initial installation. Large databases (10,000+ clients) can take up to 3 weeks.
  • If you already have home delivery clients in your database, our system will automatically merge matching records.
  • New client and patient updates are copied over every 48-72 hours.

Automatic updates

When your database is integrated for the first time, the following client and patient information is copied into the Practice Management database:

  • Client name, address, phone number, and email
  • Pet name, age, weight, and breed

Integration will only continuously update the following information in the Prescription Management database:

  • Complete information for any new client or patient
  • Pet weight change
  • Deceased status changes
  • Client email address

Manual updates

Some updates are not automatic and require your input, including changes to a client’s name, address, and pet name.

  • Client name or address changes: Changes in your records do not necessarily reflect your clients’ preferences for receiving mail. Automatic updates to our system could cause shipping delays if the client has not updated their shipping address with the post office. Please confirm shipping names and addresses prior to submitting an order in ScriptRight. Your clients can also update their information by logging into their account or contacting our Pet Owner Care team at (877) 738-4443.
  • Pet name changes: To comply with federal pharmacy regulations, name changes must be performed manually by a staff member to provide a record that the pet is the same individual. If the pet has existing prescriptions, a new prescription must be written/entered under the new name.

Note: There is no deadline to complete the integration process.
You can use (or continue using) your Home Delivery program before integration is complete.

What's next?

Vetsource is here to help your online pharmacy thrive! If you have any questions, please reach out to our Practice Support team at [email protected] or (877) 738-8883.