Once upon a time, there was a world-wide pandemic, and veterinary medicine as we knew it changed. Suddenly, you were recognized as “essential.” This thing called curbside care...
You’ve got both phone lines ringing—again—three people standing in front of you, and an unsupervised Pomeranian peeing on your leg. Pulling out all your incredible CSR skills,...
It’s no secret that veterinary teams already work in a high-stress environment, and we have all seen the effect this environment has on our teams. Add the outside stressors of a...
What does COVID-19 mean to you right now? For many, it means that schools are canceled, daycares are closed, and living rooms have replaced offices. Perhaps you’re wondering how...
Imagine this: It’s post-spring break, and clients are coming in to pick up their pets from boarding. While waiting for the kennel staff to bring up Fluffy to the front, the...