Feel like you’re always striving to improve client communication and education, but that you just keep spinning your wheels and getting nowhere? You aren’t alone. Every...
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Veterinary Customer Experience
5 ways to ramp up your veterinary practice’s client education game
Veterinarians and their teams spend a large portion of their days educating clients. Educating pet owners about general pet health and care can decrease the chances of their pets...
Provide a better client experience by setting (and communicating!) expectations
Defining expectations Expectations create a mental narrative that structures how we think and feel about certain scenarios Many businesses — maybe even yours — fail to set...
4 ways to improve the veterinary client experience during COVID and beyond
Curbside care has been in our lives for more than 6 months now, and as we enter the dreaded flu season, a return to normalcy is nowhere in sight. Curbside care has become second...
How your curbside services can enhance the veterinary client experience while generating revenue
If the crazy COVID times of 2020 have taught the veterinary profession one thing, it’s our resilience with creative and collaborative care. We’ve had to uproot our daily workflow...
Tips for increasing your veterinary hospital app downloads
People love apps. Want to schedule a haircut? Order groceries? Buy concert tickets? There’s an app for that, and more. Your clients appreciate any tool that makes their lives...